Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a trash can with an automatic lid opener, but the dark color was sold out, so I bought the white one. After using it, I found it to be good.
It's neat and nice, works well with the auto, highly recommended.
It's bigger than I expected. It's larger than the 10L capacity. It works well, but the closing time is 6-8 seconds, so people with a quick temper might find it a bit frustrating, but I'm using it very comfortably.
It's a shame that the container is one piece, so you can't peel off the plastic cleanly. I saw a message saying that I can insert one AA battery. I have to plug in both of them for it to work, right? It does shake a bit when opened, but it's not enough to cause it to collapse. It takes about 7-8 seconds to close, but I wonder if it could close a bit faster. It's just a personal opinion. Anyway, it's in the early 10,000 won range, so it's pretty good value for money.
This friend is so cute! It has a sensor, so it opens as soon as you touch it. Because it's white, it brightened up the atmosphere of the house.
Elegant and practical small trash can
👍 great
Good trash can
It's amazing
It's nice that it opens when you approach and closes automatically over time. It works well. The design is neat and nice too.
I bought this to put in the trash can in the kid's room. The size is just right and it opens smoothly.
I like it~ I hope it can be used for a long time without any issues~
I placed one in each child's room. Now they don't leave trash on the floor when they open the lid.
A bit expensive for it being made out of plastic but is great. Works well, and hides the bag inside very well.
It's cheap but the quality is really good. It works well and is so beautiful. I'll have to buy a few more later haha.
The product is exactly as shown in the pictures. It's of excellent quality and looks great both with and without the legs.
First of all, the design doesn't look like something worth 10,000 won, and the sensor range is wider than expected, making it easy to open and convenient.
Received well, received
I am using it conveniently and effectively. It's so beautiful that it helps with interior decoration as well. This time I bought 6 items as gifts. I have purchased about 12 items in total so far. I highly recommend it.
It's good, it's cheap, it's good, it's cheap, it's good, it's cheap, it's good, it's cheap, it's good, it's cheap.
The size is appropriate. The shape is nice. It opens quickly. But the quality of the plastic is not strong because it is lightweight. It serves the purpose.
Received well. I was worried that the product might be damaged during delivery, but only the box was slightly damaged and the product was intact. Thank you ~^^
It will definitely work. The lid opens quickly. I really like it. I am also very satisfied with the design.
Love it!
It works well and I like it. The 10-liter capacity bag is a bit straight, so it's not easy to fit in, but I don't think it's a major issue when using it.