Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sensor works well and I use it by placing it next to my desk. It looks elegant in the interior decor and I like it.
It works well, is comfortable, and I like it.
I bought it a while ago, but my mom liked it so much that she took it with her, so I ordered it again.
Excellent, it looks very clean in the bathroom, the bag inside is hidden, and the motion sensor works well.
The actual product is prettier than expected trash can!! It's good for interior decoration.
Other than being a bit stiff when inserting the leg, there's no major discomfort. It uses two AA batteries.
As a trash can, it seals well. The electronic function works well too!
Received very fast, tested ok, very nice and responsive.
I'm already ordering four or five of this product. Everyone who sees it likes it, and they're surprised by the price. I bought one for my sister, another for my neighbor's grandmother, and even as a housewarming gift. Now I've even kept one as a spare. It's amazing how the price keeps dropping over time. There's no need to hesitate because it's battery-powered. Once you put it on, it lasts for over a year. There's also a hook inside for covering with plastic wrap, so there's no need to worry about cleaning. It's especially useful in the kitchen for tossing things without getting your hands dirty.
It's great! It's pretty, big, sturdy, elegant... it's great. I love it. I've already ordered another one for the bathroom. Not having to touch it is great and it uses two AA batteries. 100% recommended.
Fine and quite elegant. Works very well. Is not white, can see in photo, is creamy color, but is no problem.
beautiful, works well, recommended
Very pretty and functional
The quality is good. It fits less than 10L.
I keep falling down.
Awesome product
Oh~~~~ Absolutely great.~^^ It's luxurious, works well, and I'm very satisfied. It would be great as a gift. Haha
I am satisfied with both the product and delivery.
satisfy!!! ! I would like to purchase more in a different color^^
I live in Apt, Geumchon-dong, Paju-si, Gyeonggi-do, which belongs to South Korea. Practical product for the price, highly recommended.
It looks sturdier than expected and pretty. The fact that it doesn't look flimsy is really nice. I think I made a good purchase. Good.
I bought about 3 of them now haha. First it was a gift for my house, then for my mom's house, and then for my grandma's house haha, didn't I mention it?
It's very pretty and very useful. The shape is pretty and the capacity is just right, I like it^^
It's so awesome~~~~~~~~~~~~~~ haha
It's not particularly large, but the sensor works well which is nice. The closing time is 5 seconds, so it would be better if it could be closed manually with a button or something similar.