Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The lamp is beautiful, arrived well-packaged, and made the room feel super cozy. The quality was surprising, it's really worth it!
It fits perfectly on my work desk. It has temperature adjustment in 3 colors (warm, neutral, and cold) and intensity adjustment as well. I loved it!!!
10/10 I thought the material would be plastic, but it's glass, very beautiful.
Perfect, the lampshade is made of glass which is ideal. There are 3 color options for the light. The light intensity can be adjusted. I recommend it.
Beautiful lamp, i was a little confused about the assembly because the instructions weren't clear but i managed to put it together and it's just perfect. the stand is metal, it feels heavy and has an anti-slip layer underneath, the top part is glass. it seems well-made and looks more expensive then it really is. i cannot recommend this enough, i love it!!
Amazing table lamp,at first glance, it looks expensive with very premium materials, the top piece is glass and the base is nickel-colored metal. It's an amazing piece and the packaging is very careful so that nothing breaks.
The lamp is beautiful, exactly like the one I saw in a store but 3 times cheaper.
It is made of glass, just like in the photo, a beautiful orange color, the only downside is that the plug requires an adapter since it is USB, very easy to assemble, it arrived in a box with bubble wrap, very secure.
Beautiful, worth it. Good construction, made of glass and a bit heavy. Came well packaged and has 3 shades.
Very good quality, came super well packaged and it's beautiful!
It's even more beautiful in person. I felt that the glass was very thin, so I was very afraid and took a long time to fit the dome onto the base, trying to be as careful as possible. Overall, it is identical to the image and I couldn't be happier. Arrived in 11 calendar days.
I bought 2 lamps and I'm delighted! I want to order another one. It's very cute, the light is adjustable (brightness and temperature) and it has a very interesting, airy shape. At first, I didn't understand where the light bulb was (it looked like a wiring diagram), but I looked at the seller's page and understood everything. Thank you very much! It was packaged very well.
Fast arrival, easy to assemble, 3 light colors, stylish and pretty
Beautiful lamp, better than expected, good quality, easy to dim and adjust colors.
Perfect, that's excellent.
The box arrived safe and protected, well made product with good glass material, however the led lights are not looking good in terms of warmth—the orange light isn’t really orange :( not what i expected but it’s still beautiful 4/5
Perfect, I love it.
It has 3 different settings for the color and it is sturdy heavy and cute!! Very happy with the purchase
Very beautiful glass lamp, the base is sturdy. I am going to buy a similar lamp, but it was made of plastic with a less solid base for the same price... The only small downside is some micro imperfections on the interior paint of the glass, and personally I find that USB ports with dimmer switches and color controls are a shame for this type of lamp, but with an orange gelatin over the LEDs the effect is excellent.
Honestly, the lamp is very good, of high quality.
A pleasant surprise. Half the price of what I found in my region and with great quality, made of sturdy glass and metal. Plus, it has a really cool retro aesthetic.
Very beautiful lamp! Worth the price I would have paid in a store, but at a lower cost. I highly recommend it, fast delivery in a box and with polystyrene.
3 light modes (from warm to cold). Beautifully designed, heavy, made of glass. Good quality.
Beautiful 70s-style lamps, sturdy and heavy, with nice dimmable lights.
Magnificent, don't rely on the flaws of the stains in the photos as I did because you can't see them in reality, it's just the phone. The quality is really not bad for the price; honestly, I wouldn't find anything better.