Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is neat and considering the price, it seems quite good. However, the disappointing point is that if it were a bit bigger and higher, it might not require bending over. It feels slightly low, so you need to bend it slightly to recognize your hand in the center. Cost-effectiveness is good
Very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good
Beautiful and very functional. I like that it works with batteries.
It's better than I thought for the price! Two AA batteries~! It's better than I thought for the price! Two AA batteries~! I'll use it well~^^ It's better than I thought for the price! Two AA batteries~! I'll use it well~^^ It's better than I thought for the price! Two AA batteries~! I'll use it well~^^ It's better than I thought for the price! Two AA batteries~! I'll use it well~^^
It's beyond expectations. The area around me has become tidy. I like it because it opens quickly.
Everything as described, I am very satisfied. Great product.
The recognition speed is good and it looks like white would match anywhere externally, so I am satisfied and using it. Although I'm a bit worried about how long it can last using batteries, I've been using it well for a month without needing to replace them.
When using it, it goes up quickly when opened, which is surprising... Other than that, it's okay if you consider the cost-effectiveness.
I am satisfied with the price.
It works well. The sensor keeps it open when there's movement. It seals well, but the 5L trash bag is a bit small. I only have 5L bags, so I just used them.
Fast delivery and good quality.
First of all, the size is not too large and is appropriate. The design is pretty and it works well. At first glance, it may seem a bit small, but it's not bad as an interior decoration.
Great. I tried it with batteries and it works well. It looks nice in the living room. Good value for money. I made a good purchase.
Good value for money
Very well packaged and fast delivery. It looks high-quality and sturdy. I do not regret my purchase.
Among the things I bought from Ali, this is my favorite.
It's pretty, convenient, and good. Highly recommended.
It's really nice~~ The sensor works well. I plan to replace all the trash cans at home with these.
This design is neat and the size is just right; it's good and matches the advertisement.
Satisfied and using it well. Even if there are flies inside, they don't fly around. Only one comes out when the door is opened. For someone who lives alone, buying even 10 liters seems like a luxury. But the container size seems to be around 8 liters, leaving about 10 liters unused.
It’s exactly as the description. It was well packed and arrived very quickly. It look good in the bedroom and opens and closes perfectly. Very recommended!! !
The cost-performance ratio is excellent and it's pretty. The only downside is its capacity; it operates with two AA batteries.
Except for being a bit small in size, it's good. Great for using under the desk
Absolutely amazing! It's also very pretty as an interior decoration. Make sure to buy the one with legs.
First of all, the sensor works well...