Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super excellent quality, even better than the photo. Excellent quality 👍 I fully recommend it.
Big and beautiful. Elegant silicone border on the stainless steel plate. Even though there may be differences in taste due to the chin sagging, it's still pretty. Mini knife sharpener also placed on the side. It's a cost-effective stainless steel cutting board.
It has a good weight and would be great for cutting meat and kimchi. I hope there's no food stuck on the edges.
It has a cube-shaped surface so it won't leave knife marks, which seems good.
Perfectly in line with the description, exactly meets my expectations, easy to install and use, with very nice finishes, unbeatable value for money and fully functional. Fast and careful shipping received well before the announced date, in 6 days. I congratulate the professionalism and seriousness of the seller whom I recommend without reservation.
One of the best surfaces. Very high quality, I recommend. Really feels strong in terms of material quality.
Very good so far. We like the item
I like it because it's stainless steel. It's sturdy and doesn't become flimsy. The size is just right. It has an embossed pattern on the surface to prevent food from sticking, which is nice. It's affordable, which is good. However, I'm a bit disappointed because it has a silicone or rubber-like edge that might allow liquids to seep in. I think I'll need to clean it well with a small brush. Overall, it's good.
As described. Perfect.
very good
It's really excellent and good, I received it in perfect condition, thank you.
Looks like a good cutting board
Great, I recommend it 100%.
I am preparing to use it after removing the polishing agent because it's stainless steel, and I am satisfied.
A marvel, and it also has a knife sharpener. Highly recommended.
arrived on time.. good quality
the product fully matches the photo and description, good quality, delivered by Ukrposhta, convenient to use.
It feels substantial and seems okay. It's double-sided so it can be used in various ways. I plan to use it a bit more and if it's okay, I'll recommend it to my friends.
very cool board. super quality
excellent quality
The lack of testing for durability, I have received the item in perfect condition and it seems of very good quality. We will test it soon and I will provide a new review. Thank you.
As described. Very good quality.
Excellent
I am very happy with this purchase, good quality.
Fantastic board, great quality and size.