Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's stainless steel, so it's good.
Good cutting board and good overall quality. dishwasher safe.
Quality item. looks good and will get some good use. i can tell the item will last a long time.
Good quality, the board pleased me, everything is as described, plus there's a knife sharpener on the side. I didn't notice it when I first bought it. Pleasantly surprised, thank you.
Excellent board, double-sided, one side metal, the other side silicone, silicone casing for everything, in short, perfect.
It's sturdy and good. I'll have to buy it again.
The cutting board is really good. Highly recommended.
It's cost-effective and useful.
I received it well and am satisfied.
I removed the polish, but it barely comes off. I didn't buy stainless steel products from Ali, but the reviews were good so I bought them. They're great. Similar items are two or three times more expensive in Korea. Considering that the products sold domestically are also produced in foreign countries, this product seems much better and more reliable.
It's lightweight but sturdy^^
The product is of excellent quality, with an innovative design that provides comfort and efficiency when walking or running. Super fast delivery. I really liked it and highly recommend both the product and the seller.
Excellent construction. Frankly better than similar items. Highly recommended.
Good product, easy to clean
Very good product, the sharpener is a bit flimsy to look at, I recommend it.
Delivery was fast and the quality is good. I'm satisfied with the price. After using it, it's better than I expected. I intend to repurchase.
This is a truly satisfying product... I immediately threw away the old one and started using the new cutting board. I use it.
Looks really good!!!!
Satisfied with my purchase, it's quite large, the only issue is that the knives need to be sharpened due to the stainless steel.
It fits perfectly on my IGT table. What a great find. It's so cool.
It's good, I recommend it.
This is my first time using a stainless steel cutting board. I am satisfied. ^^ It's especially great for cutting kimchi or other smelly things. It doesn't feel as good as cutting with a wooden cutting board, but it's hygienic and nice. Very good.
The boards are good, good size, good design. The downside is that they are a bit heavy.
perfect! Second time ordering. One for milk and one for meat. If there was a slightly different frame, it would be even better.
It looks well-made, metal on one side and plastic on the other.