Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesnβt include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
well-built and functioning well
The weight is heavy. The handle needs to be assembled, but it can be done quickly. I tried frying it, and there was absolutely no sticking. The problem was that it was a bit difficult to remove the polishing agent. Mix cooking oil with baking soda, scrub vigorously, and add a final splash of vinegar. I repeated the process 3-4 times, boiling and finishing the process each time. The 26cm size feels a bit small; the burner size is 16cm.
Super frying pan! Highly recommended!
Fast shipping. Good quality. Seller recommend.
Upon starting to use this product, it seems to be very well manufactured. If proven to be durable it will be an extremely satisfying purchase. Thank-you !
I liked the frying pan. We cooked vegetables once. Nothing stuck, even in places where there was no oil. The taste of the food did not change. I'll see how it goes over time, but I liked it the first time I used it.
High-quality product Heavy-duty frying pan with coating
very happy!
Very good quality
Good
A+
Very smart does what it says and good quality
This is the second one I've bought, I'm satisfied, it comes with a wrench for screwing and a spare bolt.
Overall not bad, I thought it would be heavier, the bottom is a bit too small for my liking, the actual contact surface for frying is about 21cm, high walls, we'll see how the coating lasts.
Fast delivery. I am impressed with the quality of the frying pan, I highly recommend it. It was received very well packaged with a cardboard box and bubble wrap, I recommend the seller.
In the meantime, the pan has proven itself in practice and turned out to be an excellent product. The communication during the delivery period was also reliable and precise. I am very satisfied with the purchase and the process, and I therefore give this product a clear recommendation.
Great. The fifth frying pan is a gift. I only use this frying pan. The quality is excellent. I RECOMMEND π π π
Great, I've already bought a few of this type because I was impressed with the first one.
Everything was great, would love to do it again ππ½ππ½
I highly recommend it.
All good!
Very good quality
This frying pan is excellent, the best I've ever seen. It's worth it, and this is the second one I've bought. I bought three, you won't regret it.
Great purchase! I will buy more dishes of this type.
very good