Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, I love it.
I was really satisfied after receiving the product. It felt like great care was taken from the design to the usability, and the quality is solid so I think it will last a long time. It exceeded my expectations, so I want to recommend it to others.
better than I expected thick product, with a part for sharpening knives
Very good quality of workmanship.
Ok
Excellent board, very practical for cutting everything in the kitchen. Very fast delivery.
This is exactly it. The front side is stainless steel and the back side is made of hard material. It's thin with just stainless steel, so having something attached on the back is really nice. It's good without any scratches.
Thank you, I will order again. Thank you, I will order again. Thank you, I will order again. Thank you, I will order again. Thank you, I will order again. Thank you, I will order again. Thank you, I will order again. Thank you, I will order again. Thank you, I will order again. Thank you, I will order again. Thank you, I will order again. Thank you, I will order again. Thank you, I will order again.
very good board and perfect size
The cutting board is excellent. It's double-sided, and the front side is made of stainless steel, so there's no need to worry about fine plastic, and there's no discomfort at all when sharpening. The only downside is that there is a cutting board edge, so when chopping vegetables and putting them in the pot, it hangs over the chin.
I needed a stand mixer and this product seemed just right, so I bought it. The existing stand was inconvenient because wet food would spill outside the cutting board, but this product has a groove which is great.
Fast delivery, product matching the description. Seller to recommend, thank you very much for your professionalism.
This cutting board is a great addition to my kitchen. I will need to buy more so i can get rid of my old ones. Love that it is double sided!
The board is excellent, I recommend purchasing it. There was a delay, but it wasn't from China Post, it was our local post.
I think I bought well; it's nice to use cleanly. Scratches appear little by little.
Great, it's perfect. On one side you can cut in the plastic area for fruits and others, and on the other side it's the metallic one with the fish and meat theme. The size is quite large as you can see in the last photo, everything is perfect.
I was able to purchase a good product at an affordable price. I will purchase again. Thank you. I was able to purchase a good product at an affordable price. I will purchase again. Thank you. I was able to purchase a good product at an affordable price. I will purchase again. Thank you.
Looking good
High quality, looks good!
Excellent, good size
Excellent quality board
Good quality