Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It does the job for now.. very slow tho not as much as it mentions
Excellent. Great at collecting water and moisture from the air. Stops working when it fills up. Great.
Good job~~~~~ The moisture removal is the best haha. Installed it in the closet. The clothes are fluffy and soft. Put one in each of three closets. I need to buy two more, but they've become expensive and not affordable anymore - frustrating. Why has Ali become so expensive these days.. Cheonwon Mart is not called Cheonwon Mart because the items are priced at 1,000 won. They gave me a thousand won discount, but there are no thousand won items. Why has it become so expensive? When comparing price sites, it's better than domestic shopping malls. Ali is also more expensive... they keep raising the prices. If this is the case, at least purchase from a verified domestic site. I think I need to shop again... Items bought from Ali won't last very long. I don't think it's appropriate to make a purchase for that purpose. If you look around, you'll see that there are things like this for sale in the world. There are so many amazing things like this. I end up ordering things indiscriminately, but when it comes down to it... When you receive it, there will be time to consider what this is compared to the money spent. There are many... Items that were novel at first become dull after a few days of use. It falls apart without any issues, as if it has been used for several years. Same product from different sellers. When you receive it, it's a completely different item. Same item different prices, the price you choose a little cheaper must pay for the price. The quality may be completely different, or the quantity and quality may significantly decrease, and even completely different items may arrive. They posted a photo enlarged and shamelessly showed something completely different. Sending trash items very slowly with confidence There is also a way to do it.
Delivered on time. Looks exactly as described. Haven't tested the functionality yet.
works perfectly, looks high-quality, fast delivery.
The hose doesn't seem to be 1 meter long, but I'll try using it anyway. It looks good because it has direct drainage.
It's quiet. It's a good product.
There's water gathering. I need to use it a bit more first.
If it suits the purpose, it's okay, but its performance is a bit lacking. Considering the capacity, it's hard not to agree.
It's a bit annoying when there's a lot of noise. A little larger than other products
It works well and stops automatically when the water is full.
I purchased this humidifier because it allows water to be discharged through a hose.
It works well. The dehumidification effect is good. It's also quiet.
If you want strong dehumidification, please purchase a compressor dehumidifier.
It's a slow dehumidification like a moisture absorber. It would be great to install several units.