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Main Features:
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived complete and works as stated, but the drawbacks are that it doesn't clean the top of the window well and leaves 1 cm of the perimeter uncleaned.
Everything is fine.
Everything is fine.
It feels like money is good. I was worried it might fall, so I put a cushion and a blanket underneath to try. It is firmly attached. Frequent replacement of the mop ensures cleanliness. I'm curious². Last year, when I moved, I was in a complete mess trying to clean the veranda windows. He does about 90% of the work... The 10% that's left over is done by the person when finishing up the areas where there's a shortage of manpower, and the satisfaction level is good! !
A very nice product. Everything works and matches the description and stated specifications. It's not as noisy as people say. Probably the fastest delivery from Ali, as it was in stock in Ukraine!
Interesting little thing, it adheres well. If there are dried-on stains (like toothpaste splashes on bathroom tiles), you need to treat them beforehand to soften them up, otherwise it won't scrub off. Overall, it cleans well without streaks. Haven't tried it on windows yet, it's cold))).
Delivery to Kyiv - 3 days, was in a warehouse in Ukraine. The quality is excellent. I recommend it!
The test was successful, we need to figure out why one side of the sprinkler was working while the other was silent.
I received the robot cleaner, everything arrived perfectly packaged and intact. I can't check its functionality right now as I'm on shift, but I really hope it will work long and efficiently, helping to clean windows. I bought it as a New Year's gift for my loved one. Huge thanks to the seller and wishing prosperity.
unfortunately, it leaves streaks on the window glass and on the cabinet mirror, we were hoping for a better result.
A wonderful item. The package arrived quickly.
I liked everything, complete set, everything works, super.
good product, delivered quickly, packaging is fine!
Thank you. Everything is fine.
Everything works. Fast delivery.
Arrived quickly, works properly, cleans windows.
Arrived faster than stated) Packaging is good, nothing wrinkled. The cleaner works very well, I bought extra batteries, cleaning fluid, and immediately bought spare nozzles (there were 4 in the set). Cleaned windows in three apartments, very convenient, especially where there are panoramic windows. It sticks very well to the window, don't worry. It returns to the place where you put it. There is a remote control, you can manage it with it. It performs its function 95%. Thank you, it saves time and effort)
Excellent Robot, this is the sixth one I've bought. Bought for myself, at the request of relatives, and as gifts. All users are satisfied, I recommend it.
Unbelievably fast! I received the item in less than four days. The quality is good and it does exactly what it promises. I recommend it if you don’t like cleaning windows!
+ The order arrived earlier. Packaging is fine. Works fine. Convenient for hard-to-reach exterior surfaces (dull window pane). - Low detergent supply. Cleans glass semi-dry.
long delivery 1.5 months Everything arrived in order. packed well connected works perfectly I recommend buying
It works, really great, connects to smart life without issues. I can connect from the phone, or app. Not too noisy. Highly recommend
Overall, I'm satisfied with the product. I washed all the windows in the apartment from both sides in 5 hours. If a window is very dirty, I washed it twice. Overall, it's a decent device. Among the downsides, the window frame and sill still need to be washed; this thing only washes the glass. And I'll say right away that a centimeter of the frame around the perimeter won't be perfectly washed, or you'll have to use the remote to adjust the direction yourself.
Does not clean windows perfectly, minimal water spray.
I gifted it to a friend~~ They have been cleaning their windows neatly with this product every year.