Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Other than a dead battery which this one doesn't seem to have but then i didn't test it out fully so i don't know. Meanwhile, i bought several of these over the years and one in the last year before this one or maybe longer but they always work and they're always excellent. You just clip it on the head of the guitar. Hold down the button to start it and away you go. Just pick a440 if it cycles around choices of what you're tuning to. The rest is automatic and ituned my guitars with them always. .
Great product, fair price, and fast shipping
Excellent
Very good for the price, I paid less than 10 reais, it worked very well both on the acoustic guitar and the electric guitar!
❤️❤️❤️good - very nice❤️❤️❤️
Very good product and very beautiful with the recommended tuning.
It arrived in perfect condition on time, I am very satisfied with the purchase, it works perfectly on various instruments.
It was cheap, so that is all you could expect from it.
Compared to YAMAHA, the accuracy is lower, but the price is super cheap, so it might be suitable for daily solo practice.
I knew it was going to be fine. Greetings. I just need one battery, guys, which costs a lot as a gift.
Excellent product for the price. it rotates so you can see the tuning while you are playing. seems pretty sturdy. shipped and delivered quickly too.
Purchased for tuning the kalimba. It was used for tuning a 17-tone kalimba. The battery is not included. Cheapness is good.
What battery size?
Doesn't work. Fake product.
Everything is fine.
The only problem is that it came without the battery. I had to buy one.
For those who enjoy playing string instruments, it is perfect, practical, and portable.
As a compact guitar tuner, it is easy to carry around and allows for quick, convenient tuning.
Very good, I recommend it. It comes without a battery, but otherwise it works well for the price.
It arrived super fast, congratulations on your initiative, you posted super fast, congratulations on the initiative.
It works, but it came without a battery. Could you give the battery as a free gift? Sometimes the customer may live in a difficult area to buy this.
Great quality product, just as advertised, I will buy again.
Item arrived quickly. insert a battery and easy to use.
Very good. 💚
Perfect, a CR2032 round battery is needed to make it work, not included.