Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product for the price requested, small and easy to handle, great for carrying around to concerts, very precise for its quality.
Very satisfied with the product, I would order it again. The battery is not included.
Great! I haven't tried it yet, but it arrived in good condition.
It works fairly well, i have not used it enough to see how accurate is but for the price it's a good deal and i would buy it again if i needed one. I might pick a different model though not sure i like how this one displays
Good product, works well, plus a good deal for buying 6 products with free shipping. Arrived in less than 2 weeks.
The product arrived before the expected delivery date. Very well packaged. Highly recommended.
It would be nice if a good product came with a battery included.
Everything is correct. Still need to test.
It's easy to use and quite good. The price is also relatively low, making it cost-effective. As a beginner, I find it easy and quick to tune the guitar, which is great.
Looking forward to trying this out i gotta go get a battery for it, but i’ve heard some good things about this. I have friends that have ordered this and they are very happy with the product.
It works properly, is made of good material, and easily reaches the desired level.
It works well and also has instrument selectors to be tuned.
Shipping was very fast, works for violin. Ideal size. The LCD could be better, but in terms of quality and price it's perfect.
I expected it to be bigger
At first I was surprised that it didn't come with a battery, as the manual indicated that it did, but then I noticed that the advertisement clearly stated that it didn't come with a battery... after installing one, it works perfectly! I will buy again!
Good. Tested on bass. I bought two, and used my expesive polytune to test them. One was perfectly correct, the other one was very slightly off, but still ok.
Product as described and in perfect condition.
Good product, and since I bought it on sale for a small amount of money, I recommend the store and the seller even more.
All good