Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent value for money! I would buy again! The only problem I had was when filling in my information. We must fill in the street name at the bottom, in a window on the left side, and on the right side there is a smaller window where it says "number*". DO NOT USE THIS WINDOW! Write the building number and apartment number, or any other additional information, in the small window below the window where we put the street name. Upon completion, a pink window will appear with your data. Make sure everything is correct, otherwise your order will not arrive!
The badly damaged box seems to be fine, the package was opened and re-sealed.
Hey everyone, just wanted to share my quick thoughts on this tuner. it definitely does what it's supposed to do and gets the job done. i tested it out on my ukulele, and it synced up nicely. just a heads-up for anyone thinking of buying, make sure you have a battery handy because it's not included. overall, a solid little device for keeping your instrument in tune.
I don't know if it works, even though it was described as having a battery included, it didn't come with one.
Well-designed packaging and came without the battery. After having to buy one, I found that it's working well. Good for the price. Good value for money.
Good
This item came quickly and was exactly as described. great value for what it is !
Excellent product, arrived before the expected delivery date. I recommend it.
All good, thank you, it is of very good quality and at a good price.
Cheap and good product.
Super cheap but good quality, visible screen, accurate results.
Good for the price, matches the description well, I recommend it.
Battery was not included, so haven’t tested yet. hope it works properly.
Good product and good seller, fast delivery, thank you.
Amazing, amazing, amazing, amazing, amazing, amazing, amazing, amazing, amazing!
Arrived quickly, fits well on the guitar and works well.
Matches the item description. The size is small and compact. A Li CR2032 battery is required, which is not included. It is advisable to have a spare battery. A long press turns off the device. Show the price
Works excellent
It works well even for several other instruments. It's OK!!!
Yes, it's very good, a little small but it works perfectly.
No battery
Good quality. Works perfectly. It also detects only the string you are tuning. I recommend it.
VERY GOOD FOR THE PRICE. IT DOES NOT INCLUDE A BATTERY (IT IS MENTIONED IN THE ADVERTISEMENT)
Just like the publication. It has good tuning. It comes without the battery but it is economical.
Defective item.............cheap china junk......never again............they refused refund request.