Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works perfectly. It needs a battery, I put one in and it worked just fine. It can play guitar, bass, ukulele, and even chromatic. Simple material.
So i got the tuner and just to let you guys know.. it doesn't come with a battery. it's a flat battery type. i went to the dollar tree and found a two pack for $1.66. either way the tuner works and for what i paid it's worth it by just not having to use my phone app lol.. i'm happy why not!
The plastic isn't the best, but it works properly and tunes well; for the price, it's a great purchase.
I tried it and it works, now let's see how long it lasts.
Good quality perfect excellent fast delivery good experience
Almost accurate
I haven't been able to test it since it doesn't come with a battery; I'll have to buy one. Despite that, the product feels of very good quality.
The order arrived with a slight delay but nothing significant, the product looks in good condition and for the price I consider it good, you just need to buy a battery for it to work.
Good quality. fast shipping. thank you.
The shipment arrived on time without any problems. Fits well. At this price, I have no negative comments. I recommend it.
It works....ii cant believe it, but it works. Small, cheap and effective! Works with cr2032 batteries, which are not included. Still....it is a real bargin. Works with classic, acoustic and electric guitar. It has settings for chromatic tunung, guitar, bass, ukulele and violin. Its plug and play. Clip it to your guitar head and start tuning.
It works perfectly. The battery is not included and the box arrived a little damaged, but it works.
Practical and portable
Very good and for the price it's fine, it doesn't come with a battery but that doesn't affect anything. It's very easy to get.
It works perfectly, the only downside is that it comes without a battery. For everything else, a 10.
Tested and working fine with my guitar. recommended.
It arrived very quickly, well packaged and sealed, it is of good quality and made of good material, it does not come with a battery, very satisfied with the purchase.
I didn't read that the battery wasn't included, so I had to go buy one. 😅 But the truth is, it's a very good purchase; it has different preset tuning modes for various instruments like Guitar, Ukulele, or Violin. It is very practical and precise, I liked it a lot.
Great cheep and does the job
easy to use, from mandolin to double bass, at a very low price
Works well for my bass guitar
The package arrived, it's excellent. Use an "oximeter" case to protect it, it's just the right size :)
Just as advertised. Seems accurate enough. Don't know about autonomy yet. Button battery (cr2032) is not included, as mentioned the offer.
Arrived fast, works really well. Great product.
Exactly as described. Works perfectly. I use for chromatic. B will tune other instruments. For guitar it recognizes the string and displays it and the proper note for each of the 6 strings. Highly recommend.