Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Stunning, arrived after two weeks. Comes with three lighting modes (warm, cold and neutral), and with an option to dim and increase the lighting, what else note that unlike the orange lamp, you don't see that the lamp is yellow when it's on (looks like normal lighting).
Purchased for 11,000 won. It was a bit difficult for me to put on the body and glass cover. It made my hands ache quite a bit. Still, I highly recommend it. It's neat and pretty.
Superb lamp! I love it! The top is made of glass, so it's even more high-quality!
Very beautiful lamp. A bit retro. Stylish. Everyone asks where I bought it. I recommend it. It was well packaged.
Pretty bedside lamp, pink, with adjustable light intensity. It's very cute. In other colors, it would also be great for an office in a different color.
I find the lamp really extremely beautiful. For the money, you really can't say anything. It is made of high-quality glass and wood. Only a USB adapter is missing.
The shade is made of glass, high-end and beautiful.
True to image and perfect warm tone light. Definitely one of my fav lamps.
Magnificent, it's glass and aluminum, it's just a shame that when you turn it back on, it doesn't turn back on in the same mode as when you turned it off.
Lamp in real glass very beautiful and comfortable, perfect both for reading and as a bedside lamp. Recommended.
The lamp is perfect and completely changes the atmosphere. It has three intensity options. I found it difficult to install, but with patience and skill, it worked. It's worth it and will make my setting very beautiful.
Glass lampshade (but a bit thin and easily gets scratches, you can peel off the color). Works perfectly, really good for the price. + Well packaged for transport.
I love it! Exactly the lamp i wanted, super cute and chic
Easy to assemble, great look and good quality! I definitely recommend it!
Excellent product with various functionalities and beautiful design. It exceeded expectations.
Arrived well packaged, really good!! Highly recommended
Its super cute…. Exacly as the pictures shown here
I really like it!! ! You can choose from three different color temperatures. Even though it looks flimsy when you receive it, it has an inverted charm that makes it look perfect when assembled. I think it's the best thing I bought from Ali. I definitely recommend it.
It’s so pretty. It’s so much prettier in person.
Not really bright but has a relaxing vibe to it but quality is very good.
I bought it cheaper than elsewhere and it's really cute because it's yellow. It's perfect for a very cute interior decoration and I absolutely love it.
I bought it along with another white one, and this product has sturdy glass and a base. The only issue is that the remote control doesn't have an on-off light, but I'm still satisfied.
The product is of very good quality, the lamp is made of glass, which surprised me as I expected plastic. Everything works and it arrived well-packaged.
Very beautiful, worth every penny. Made of glass and the structure seems to be metal. It has a color intensity configurator, the connector is USB. It doesn't heat up at all when turned on.
It's perfect, it has finishes with a very good appearance and the lampshade is made of glass, which is what I was worried about, different light modes warmer or less warm (but always warm) and different intensities. I have chosen the orange one, I don't know what the rest are like, it gives the atmosphere that I wanted.