Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect
Beautiful lamp, worth every penny. Excellent value for money!
Fast delivery and satisfied.
The lamp looks very nice and i feel is very worth the price i paid ($27usd). Had no problems with alignment of the shade. A few critiques -paint quality could be better. If you look close you can see that the paint is not applied consistently. There are also a few tiny spots where the paint is not applied at all (or scratched). -the led is not a typical screw in bulb. If it dies, the whole lamp is dead and there is no way to fix it unless you are skilled with electronics -upon powering off the light, the settings are reset. There are 3 different temperature modes and different brightness settings. It would be nice to have the setting save
Beautiful lamps, nice quality considering the price and truly a designer lamp appearance.
As described, it seems slightly smaller than in the photo but perfect!!
It has surprised me very positively. If I had to say something bad, it's that it can only be connected via USB, everything else is perfect.
It is cute! However, the packaging is so irritating. It comes in styrofoam but it gets everywhere in little tiny pieces and sticks to everything. I had to use tweezers to pick it out of the actual base of the lamp itself where it screws together. Very annoying. But the lamp is cute. More of a darker pink when it’s off and a light pink when on. Has 3 modes, warm, cool, and neutral lighting. Paint had some imperfections but hardly noticeable.
Nice finish, good quality product. Glass diffuser and not plastic 👍.
It's the same as the one sold at Onul's House, super cute.
Beautiful light!
It's bigger than I thought. It's glass and looks luxurious. The cost-performance ratio is excellent. It can adjust brightness and tone, which is really nice.
Worth the price . Heavy quality and exact warm color as i wanted for my room .
Very happy with it! Well packaged so completely intact. Nice color.
It's very luxurious and I like it because it's made of glass. It's a bit difficult to assemble at first, but as you do it more, you get the hang of it and it works well. When you turn on the light, it's soft and pretty, and the brightness can be adjusted which is very nice. It's a bit disappointing that the cord is short. Even if it's a little more expensive, it would be better if it could be turned on and off wirelessly.
The lampshade part is made of glass, but the orange color looks like it was sprayed from the inside, making spots noticeable when lit.
Superb little lamp, the glass dome is stunning and I mainly use it for decoration because it really has a strong presence especially in its orange color. So very satisfied. Just a shame that the control switch doesn't remember the desired setting once turned on again. I don't know how to fix this problem because it's annoying to readjust the color and intensity every time. I'll find out how to do it.
It is just perfect lamp for the space i wanted it for. Very easy to install and has different shades of the same colour. Absolutely love it
Very satisfied, using it perfectly. It's the same as buying from KakaoTalk Gift. Highly satisfied. Everyone should definitely buy it. Highly recommended.
Amazing looking lamp, perfect quality. Be careful to not break the glass when installing. Wanted to use the lamp with some smart socket but the controller forgets the last setting. So i had to mount another controller
It's made of glass, sturdy, and can adjust the light. I got such a great item at a very low price, making it the best purchase of the year! The room's cuteness has skyrocketed.
Top, I recommend it, it's perfect. Don't hesitate, it illuminates well and adds an original touch to your decor.
Very pretty but delivery in polystyrene not very judicious it's electrostatic and it gets everywhere.
You can't buy such pretty lights anywhere else at this price. The brightness is also very satisfying. The ultimate in interior design.
The lamp is beautiful and the light intensity can be adjusted.