Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Practical, runs on two AA batteries, ready for use
Super fast shipping to the Canary Islands, it took a week, I'm amazed. It runs on batteries but works perfectly well. It responds even in the dark. I recommend the product and the seller. The materials are acceptable.
The response speed is a bit slow, but the cost-performance ratio is excellent.
The one I used for about 2 years suddenly broke down, so I bought a new one in a hurry. It works well and there's nothing cheaper at this price.
It's convenient. I'm using it very well and it's pretty.
Very good for the price. Awesome!
So far everything is fine with the product; it is automatic, the batteries were installed and it works correctly. If any issues arise, I will comment again. I am satisfied with the purchase.
Good product
I'm satisfied; I should have bought one more.
First of all, the design is clean, so no matter where you place it, it doesn't disrupt the interior decor; on the contrary, it gives a more organized feel.
It works better than I expected. It's a new world. I highly recommend it. It's so, so convenient. Thank you, I'll use it well. Wishing you prosperity. The delivery was also quite fast, and it seems to have a good cost-performance ratio. I'll make good use of it haha.
I used 18650 rechargeable batteries, but I bought non-rechargeable ones because they were better. The lid responds quickly.
Beautiful
It's okay. I'm not sure whether I should be disappointed or happy that the sensor responds even from 30cm above... It seems like it might be a hit or miss depending on the time. Still, it's amazing that it works at this price haha.
It works well and seems quite sturdy. Check the measurements carefully because it looks much bigger in the photos.
The mechanism works well and the sensor is very responsive.
Looks good, does it's job. I'm happy with the purchase
It's smaller than I expected, but it's neat and nice; I think it will fit perfectly in a 10-liter volumetric bag.
OK
I like it a lot; I had a smaller white one that lasted more than a year, but this one has a larger capacity and operates quietly. It arrived quickly. Highly recommended.
Excellent service fast delivery item quality very good saler thanks
really good
It's sturdy and has a nice design.
Good value for money
I have received it well.