Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Birds love it
Reasonable quality what you expect for this price. works immediately with sunlight
It arrived broken because the product wasn't protected enough, but it came with all the items and works very well, better than the electric one because it doesn't need a deep container to collect water.
Fantastic, I repeat.
4 days to the Netherlands, fast delivery, nice product, not tested yet.
It works perfectly, but it needs to be exposed to sunlight properly; different nozzles are included for different water output modes.
Good seller,super fast delivery,aaa+++.
Arrived today and for the price I think it's well-made and of good quality. Already tested. In strong sunlight, the beam sprays continuously. In weak sunlight, it only sprays intermittently.
It's great! And the best part is that it comes with instructions in many languages (including Spanish), so everything is very easy.
It's fantastic... I loved it... the sun draws up a lot of water... it looks beautiful in the pool... thank you, seller... a luxury.
Works great, thanks. Nice size too.
Very pleased with the item, works well Thank you
Cute. Just as pictured and described. I find that when it is in a birdbath a lot of water is thrown out so it needs to be refilled often but in a bigger pond it would be even better.
They arrived very well packaged and the size seems perfect to me.
I have already received my ordered product. It’s packed well .
Good quality, functional, just that it floats with a lot of water, to consider. Very fast delivery.
Works very well with even the tiniest bit of sunlight. Good product.
Great for keeping the pond & bird bath to keep water aerated. Seems to be good quality. Aaa+++
It works perfectly. The birds find it pleasant. It has a lot of power.
EVERYTHING OK
Charming. Works only in the sun, looks cute. Really surprising, happy with the purchase, we would have been happy if it would also store energy at night, but it's okay.
Smaller than I expected.
Like how different cap can change water flow and spread. Need full sun to generate waterflow
It works super well, the sound it makes is very loud when direct sunlight hits it during pick-up time, I loved it.
The fountain, as stated in the advertisement, only works when direct light hits it, which is why its operation is correct. However, I would suggest that it have some weight in the center because it moves around in all directions in the water and sometimes causes water to spill out when it moves to the sides.