Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's great in the pool, looks wonderful.
Good but does not have internal battery so only works in direct sunlight
As described, it works well but requires direct sunlight to function.
Top! Better than those from Action. Now waiting to see what the lifespan is.
Have used the fountsin gor more than 5 weeks, have worked very well. Design is good with distances included to keep the fountain from getting vlose to the edges of the water holder.
There are things I have no idea what they are for, no instructions so it's complicated to guess the use of the parts.
Super
A bit difficult to function with the Belgian sun, but otherwise it's very pleasant to have in your garden.
I am delighted with the fountain, it looks super beautiful.
Starts pumping as soon as there's any sun at all. Larger nozzles require more sunny weather, single nozzle works even in moderately cloudy weather. Floats and is stable in water
Perfect, it works automatically when the sun shines on it.
great for the garden and for the birds.
It works well under direct sunlight. With the thinnest diffuser, it reaches a height of about 45 centimeters.
It must always be in the sun, it doesn't have a battery to hold a charge, as soon as the shadow comes it stops working.
Very nice
Very cool fountain ☺️ worth its money! A beautiful item for decorating an accessory area that pleases the eye! Many thanks to the seller for the fast shipping, I recommend the product!
Excellent product, there were confusion, but arrived quickly, quality, I recommend that the seller rate the product at a high level, it's worth it, I'll buy again if I need it
Works as expected- hope it lasts more than 1 month
The quality is good. Delivery is fast. I recommend it.
Small fountain that works well, no battery as soon as there's a cloud everything stops. Item matches the description. Fast shipping Thank you
Works well when there is heat from the sun
Magnificent, very good condition, works very well. Super practical and easy to use and stores easily.
The item gives a good impression, but I haven't tested it yet because there hasn't been any sunshine so far. The delivery time to Germany was very short; the shipment was delivered just 4 days after the order was placed.
works to full satisfaction. The salamanders also came to check right away.
A nice fountain for sunny weather. Easy installation.