Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The manual instructions has some grammatical mistake and its little hard to understand but all good with product.
I bought 2 I have them set up, we don't have enough sunlight yet i think as they are spitting water not running smoothly
Fantastic little solar fountain, works as described,size and colour etc as described. Currently in the pool as i don't have my pond ready for it yet.
Really beautiful Comes with interchangeable heads, works great
Works well in a small bird bath when the suns out. Birds see the movement of the water which attracts them.
Excellent. Good quality
Thankyou i love it works great i'm halfway doing my fountain
I love it, I am enjoying its hypnotizing noise, I have it placed on a deep tray and it works well.
Third consecutive year buying them since there is a lot of lime in my area, yet they still work for an average of 6 months. Very satisfied with the result.
Item as described. Works wonderfully as long as it’s in full sun. I’m using it in my bird bath, so i have to be mindful which spray fitting i use. If the jet is too powerful, it empty’s it haha
Arrived earlier than expected, matches the product description and works correctly.
exactly what I was looking for. works perfectly. the water jets are very precise and very beautiful. it's perfect !!!
Good, but you need to put it in a big container so that the water doesn't spill out and finish quickly.
It works perfectly, I am very happy. It's a small fountain, and you can hear the sound of water.
My mother asked me for it and she is delighted with her fountain. Now she is going to prepare a place to set it up.
Excellent, but the large size requires a large plate of at least two meters.
The product had difficulty charging with the sun but once done, it worked perfectly. For proper functioning, the lighting must be good for your solar panel, otherwise the jet does not work correctly. It is necessary to avoid placing them in shaded areas.
Item description accurate, fast delivery, item didn't test yet if is working.
Perfektní. Funguje přesně podle očekávání.
Ok only
Good item, just like the description. Good material. The only issue is that it only works well if direct sunlight reaches it.
I took the 2.5 W and it works even in cloudy conditions very satisfactorily. I will buy a second one.
It works wonderfully but only in sunlight, not daylight. The sun must be clear; any cloudiness does not work properly or stops.
5 stars (australia nsw 2210)
excellent