Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery. The quality is okay for this price. Works only when direct sunlight hits it.
I would like to thank you, i received the product in good packaging, and earlier than expected time. As in description exactly. I recommend it. For sure i will be a regular customer for your store.
the order arrived a week earlier. the fountain works, but only when it receives sunlight. light cloudiness and he is resting well.
Super. I checked right away, there was no sun, but it works. In the sun, it will work perfectly. Thank you very much. Can't wait for tomorrow!
Hilarious, and works great!
Simply great. Actually, it wasn't a very sunny day when I tested this fountain, but it still worked nicely. There are different nozzles so you can choose whether it will be one large stream or more but smaller ones. Generally a nice little fountain for the garden.
Hello, I am very happy to have ordered this solar fountain. It works very well, I recommend this product.
ok, haven't tried how it works yet
The water rises quite high but it needs direct sunlight on the plates, otherwise it doesn't work.
I bought the second one because it works so good
Cool gadget, works well. If there was a built-in battery, it would be even better. And this is how it works when there is sunlight. I recommend.
Just perfect!! Bees are happy
It works well when exposed to direct sunlight.
I recommend wholeheartedly, very fast shipping. The goods arrived within about a week. Well secured during transport. I am very satisfied with the purchase.
The product matches the description and is of very good quality. Shipping was very fast.
Works great in direct sunlight
Very fast shipping and delivery. The 4 straws. They must serve to circulate water or air when placing the fountain in water, otherwise the pump is above the water. But the holes of the outer crown and the inner one are not aligned. Delivered in a box with instructions. 8 accessories for 6 different jets and 2 heights. Not yet put in the water but seems to be of good quality.
Super
very beautiful
Potatoes are the most common vegetable in the world and are a staple of many dishes in the world of cooking and baking because they are so easy to make and easy to prepare and easy to use as well as delicious and tasty as they can make themselves in a variety of different ways and are often served with fresh herbs that are very versatile.
A good fountain for the money. It works when the sun shines, that's what I needed. Thank you
Good
Fast delivery, looks very stylish. Everything works as described
Nice.