Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
High quality and very fast shipping The grinder is excellent, with balanced grinding at different levels, and its size is suitable for a small home corner. The coffee maker is easy to use and clean. I liked the provision of explanations in Arabic in the user manual. I recommend this brand for its quality and prices. 👍
It grinds evenly and quickly, cools down quickly 👍🏻 and its price with the discounts is very attractive, I recommend it.
So I received the order and tried it out. Honestly, I was a bit worried at first, but literally there is no annoying noise and the coffee grinds in the time you want ❤️. As for the grinders of all types, including the V60 and espresso grinders, I tried the V60 and the grind was very consistent. I will try the espresso one, God willing.
An excellent grinder that grinds evenly and is very suitable for its price 👍🏻👍🏻👍🏻
It's a beautiful grinder with excellent performance and practicality. I highly recommend buying it.
Very fast delivery 👍🏻, the grinder is amazing, it grinds perfectly and evenly. I put it on a 17mm ice drip and it's easy to use 👍🏻.
Excellent and gives you excellent results.. the best grinding setting for V60, set it to 22 and it works perfectly. If my comment was helpful, give me a like, thank you.
The materials of the coffee grinder look high-quality, it operates quietly, and the sound is pleasant. Surprisingly, you can find this coffee grinder a bit cheaper in local stores. But I am very satisfied with the purchase.
I recommend it 100%
I bought it after researching, its price is reasonable, it's easy to clean, and the grinding consistency is excellent 👍🏻
It's amazing and the sound isn't too loud, still testing it but as a start it's great.
The G3 coffee grinder is excellent and its grinding texture is great for preparing espresso, coffee, drip coffee, and other types of coffee. I recommend it; the price and size are very suitable... And of course, this is the second time I've bought from this seller; their trustworthiness and treatment are respectable. Thank God, I ordered the grinder and it arrived quickly within 3 days. I recommend that if you buy the G3 grinder, buy it from the same seller; the store is trustworthy and I rate it more than five stars, 10 out of 10.
The machine and grinder are very excellent and easy to use.
It's amazing once ground very evenly and I tried it for espresso and for the V60 😍.
Very wonderful; the price and discount are also nice for those who want an economical and amazing grinder. I highly recommend it 👍🏻
A wonderful machine that is easy to use and serves its purpose well, with different grinding levels available.
Timely delivery and amazing service product is amazing too
It's really amazing and easy to use, and if it turns out that the V60 grinder is adjusted correctly, put it at 21 and it will come out perfectly. It's really amazing haha
I like it highly recommend
Very beautiful and its grinding is excellent, but there is a downside which is the scattering and staining of the coffee corner due to the fine grinds, but overall it's excellent for its price.
The machine is excellent and worth it, but the coffee stick must be a specific type as it doesn't fit the other machine. The stick that comes with it takes 15 grams.
Excellent, grinds well at 36 degrees for espresso and moka pot, and it's fast without taking time.
The grinder, Mashallah, may Allah bless you, is very beautiful and grinds well.
Very excellent, lower price than G5 and more grinding quantity, the only difference is that G5 prevents electrical charges.
The grinder is wonderful and even its sound is not annoying at all, but there is a point that it looks much smaller than the display.