Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
By God, it's powerful for someone to play with you and make you take these expensive things and put your head in the oven. It's very powerful and precise. Drink V60, I haven't tried anything else.
The quality is excellent, unfortunately there is a lot of coffee left in it which is not the same as what was marketed as (0.1), maybe half a gram is correct. Overall, everything else is excellent in it, its sound is smooth and the grind is all at the same level.
The grinder is excellent. I used it for the V60, and it's really great.
A practical and excellent grinder with very consistent grind for V60 and espresso, ideal for those who want an economical and excellent machine that surpasses them.
The grinder deserves every penny spent on it. I highly recommend it; it grinds evenly.
Excellent, but I didn't know how to attach it to 18 grams; it falls off in seconds.
Definitely good .delivery was one day only
Very good product works very well .highly recommended
I recommend it; it's excellent with multiple grinding options, and the seller did not disappoint; it arrived to me within two days.
The machine fits well and doesn't take up much space. I ground it smoothly and accurately, and it arrived in about three days. I highly recommend it.
Anyone from Saudi Arabia, please pay attention to my last words. Firstly, peace be upon you and the mercy and blessings of Allah. My experience with the order was completely safe. It was my first order from the app, and frankly, I was worried about it, but I was pleasantly surprised. Delivery speed within 3 days is really fast, thanks to the seller. The order arrived beautifully packaged. - The mill surprised me with its size; it turned out to be much smaller than expected and very suitable. The information on it, like the leaflets, is in Chinese. There is another cover that helps with downloading the product. There is a cleaning brush. The grinder has not been tried yet for honesty, but in analysis and search, it's the most beautiful economical grinder. Anyone from Saudi Arabia must choose items from the United Kingdom because of the triple plug.
Honestly, the product is excellent and according to what I saw in the pictures, the quality is superb. 👌🏻 I advise those who are considering taking it. 🤩 🫶
Delightful, delightful, delightful! Don't miss it a second time. We took it the first time and tried it at my sister's place, and we liked it. She took it for me this time. It's sweet and quality for its price. Honestly, it's amazing. If you're looking for a grinder, grind hard and be patient with it. Just hold it a little bit, but its quality is not bad. It's a sweet espresso and filter once. Thank God, thank you very much. Good luck with it.
A wonderful mill, God willing, and it's really sweet. I recommend it to you for a consistent grind, and every coin spent on it is worth it. It's heavy, high quality, and incredibly good. I recommend it to you; it has more than 30 mills, all of which are consistent. It's amazing, God willing, and it takes up little space. It's very practical, and I recommend it to you, God willing. It's a wonderful mill for grinding flour and spices, God willing.
Guys, it arrived two days ago. I just wanted to write a comment. By God, it's a light grinder. I tried the V60 with it, but only grind number 13 works for it. As for espresso, I haven't tried it yet.
Tried it for v60, amazing and delivery within 3 days only.
Excellent, customized for V60 coffee.
Thank God, the delivery speed is amazing and the device is really good. I thought it would be small in size, but one time is enough, and the design of the device is beautiful.
A grinding mill worth purchasing from the Hypero brand... I highly recommend it.
Very excellent mill. 🤩 🤩
I haven't done anything with it honestly, I only tried grinding a small amount of coffee to test it and I found it perfect. I'm laughing so hard because of the points hahaha.
A product worth buying, I strongly recommend it. 👍🏻
It's sweet and practical, and if you like V60, try grinding at 16 for a balanced taste.
Amazing, amazing,😍
Excellent