Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesnβt include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The grinder is amazing π.
An excellent product, I highly recommend it.
I was pleased to deal with you and with the wonderful discounts. The grinder arrived on time.
The grinder is ten out of ten. I got it for espresso and ground it finely unlike the one I had before which didn't grind well. Its price is higher and delivery is fast within Saudi Arabia within a day.
Honestly, I was afraid of it at first because of people's praise, but I bought it and tried it twice this period and liked it. Its size is not big, medium, and nice.
The grinder is very excellent, I tried it for espresso with a Delonghi Dedica machine. I tried levels 6, 5, and 4... 5 and 4 are very suitable for espresso and gave me a delicious honey extraction. The grinder is easy to use and very fast.. its sound is not annoying. Very satisfied with the product and I recommend anyone who enters the world of coffee to buy it. It's worth its price.. I got it for 187 riyals during the Singles' Day discount with an STC Pay card.
The product is very, very great for instant coffee grinding, easy to use and easy to clean.
A beautiful product worth buying for coffee shop owners, very important and necessary, and the best part is the price. Thank you AliExpress π€π€.
Honestly, it's excellent. The balance between grinding speed and size is perfect. It's small and nice, especially for beginners who are just starting to set up a coffee corner. It's excellent enough to grind espresso beans and filter coffee beans. ππ» I recommend it for its price; it's a great choice for those looking for something good at an excellent price ππ».
Thank you very much, this is the second time I order the same wonderful product.
The best electric grinder at an affordable price, I recommend it to you, and it's easy to clean. It's worth every riyal and the best grinder number for v60 is 17.
Excellent and very practical, very great. It grinds coffee according to the grinder number. The best grinder for V60 23. Very excellent, I recommend it to you.
Very excellent, elegant, practical, and at a great price. Thanks to the seller and very fast shipping.
I ordered and it arrived in 3 days. The grinder is initially amazing, I recommend it once and its price is excellent. I got it for 260.
Excellent for espresso and V60 β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦
The grinder is excellent and easy to use, with an excellent size that fits nicely in the corner without being large and causing clutter. I used it without adjusting the grinding levels, which are indicated on the top of the bowl, and the type of coffee. My usage duration was 3 weeks, and delivery was within 3 days.
One of the best and fastest grinders, its grinding level is excellent, and it can be used for espresso and drip coffee. I recommend it.
The product is luxurious and has grinding levels from Turkish coffee grind to finer grind at 31 degrees. The product grind is perfect, just the pictures are for points only.
Hello, the machine is very beautiful and wonderful, and it's very easy to use for its price. I never regretted buying it; it's great. It lacks buying an open portafilter size 51 to know if the extraction is good or not... Thank you very much ππΌπ€π€
Great quality and very nice and consistent grind. Brush is very small a struggle to clean with
Whoever wants to take it should not hesitate, by God it's a wonderful tool for using the V60.
I'm tired while saying that this product is really amazing. It's very practical and the grind is well-balanced. I use it for the V60.
Crazy! I strongly recommend it to you.
Initially good and fast in grinding, smooth and the grinding result is excellent.
A beautiful and elegant grinder