Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A very beautiful machine that is practical, easy to clean, and suitable for most types of grinding.
Excellent every time, the best grinder I've tried ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
A wonderful grinder with multiple capabilities and fast grinding speed.. Very satisfactory.
It arrived in four days, and I ground it perfectly and quickly. The instructions are in multiple languages, including Arabic, and it has a French press grind for espresso, mocha, and drip coffee. The best thing is that I liked the air nozzle on top that releases everything.
Literally crazy! The best thing I've ever bought, and it's the original itself with delivery in three days. Believe me, I was hesitant once, but I never regretted it. Crazy and grinds well for espresso or iced drip.
Excellent, excellent! I highly recommend it, especially for espresso.
Amazing, girls! I recommend it for fast grinding, the noise is not annoying, and you have several options for grinding.
Excellent, excellent, excellent. I recommend it for its high quality and precision. 👍 👍
Wow, it's beautiful and sweet. It's small in size and grinds quickly, especially with the puff lid so that all the ground coffee comes out. Also, its sound is not annoying at all.
It's crazy, I don't care about it, Mashallah. Within 5 days, I got the grinder set and the machine. It's crazy, no mistake. Thank you, and the grinding, steaming, and extraction are amazing. Put number 5 for the espresso grinder, extraction is crazy, beginners with drawing 🤭🤍🤍🤍🤍🤍🤍.
Very beautiful, take it during the offers. I got it for 250 and it made me feel great 🫰
The product arrived quickly and works wonderfully, may God bless it 😍🤙🏻
Very good. It was adjustable to suit the espresso extraction.
Really deserves every riyal spent on it, excellent quality and the best in its category.
Very excellent Its quality is excellent, easy to use, and its size is small.
Amazing! It arrived quickly and its quality is excellent. I loved it so much!
The wonderful and best-priced grinder on the market today, fast delivery even to Saudi Arabia, choose UK plugs.
The grinder, in all its meaning, is amazing. It's efficient, fast, and easy to use, saving you from manual work. By preparing your coffee, it becomes faster than before, and the grind is consistent, always at the same level without any variation.
Honestly, it's amazing and the delivery was fast; the product arrived in 4 days.
The grinder is excellent and its performance is very high, Mashallah. The price is reasonable for the same product in other stores, and the delivery is also fast, only took 3 days, I expected it to take longer 💯
The grinder is beautiful, excellent, and practical. I just tried it and made a cup from its grind, and it turned out great. The seller was responsive and cooperative, and the shipping was fast—it arrived within two days.
An excellent grinder in terms of price, especially with the offers. The merchant is cooperative and it arrived in 4 days from the order. The grinding consistency is very excellent.
A very nice product! Always use hibrew products and enjoy their performance and their state of the art technology.
A very amazing product that rivals high-priced products.
I thought I was a beginner with coffee, but it's easy and quick. I learned how to use it and grind it. It's my first time making coffee at home and I feel the taste of the beans.