Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Multi device compatibility:
The microphone is really good. Just be careful about the cables, as many reviews mention that the Type-C cable tends to reduce the audio quality, making it quite bad. It's worth buying a Type-C to Type-C cable. Other than that, the microphone is really great for the price I paid (230 reais with coupons and coins).
The product is of excellent quality, I am very satisfied with the purchase.
It works very well, the connection is fast and it contains all the necessary components. I highlight the feature of being able to connect headphones and monitor the sound in real time.
I have no complaints about the audio quality. The only negative points are that the microphones are relatively large, and for my use it would be better if the two "ends" of the cables were in an L shape.
Exceptional quality, exceeded my expectations
It comes very well packaged and I liked the audio quality; I believe that when I get used to it better, I will be able to achieve even better results.
Very high quality, but could come with a USB-C to Lightning cable.
I haven't tested it yet, but it has a good build quality and the brand is very good.
Very good, I was surprised by it.
Works perfectly and is also top-notch in terms of design.
They fixed the much-discussed cable issue, what a wonderful microphone! I have several products from this brand, and this one is another one that doesn't disappoint!
Fast delivery, thank you.
Arrived very quickly, very well packaged, with all the items! As for the product, the finish is very good, it is easy and practical to operate, and the audio quality is good when used in places with controlled noise, as it has high sensitivity and the noise reducer compromises the sound quality. Not recommended for musical instruments. because the audio can become saturated. For the purchase price, I also took advantage of a great discount, making it the best value for money option for those looking for a lavalier microphone to use practically in enclosed spaces for voice capture.
It's not cheap, 300 reais and change, but what it delivers is at the same level as what you pay for. I know there are more expensive options on the market, I truly believe there may be cheaper options, but the brand delivers exactly what it promises, great build quality, audio, you feel like you're getting a premium product while paying relatively little for it.
Really fast and good! 10/10000000
The product is very good and easy to use; the only issue is that the repeater is a bit bulky.
The audio quality is very good.
Extremely fast delivery and, as with everything from Fifine, good quality.
very good
Top product, fast shipping, really great, buy without fear, local stock in Brazil.
The quality of the microphone is above average. It exceeded my expectations.
It is an excellent product for the price it has. It includes a hard case to store everything that comes with the microphones, which is greatly appreciated. It arrived on the estimated date.
Great product. Very good, amazing quality, buy without fear, thanks!
It's perfect and the sound is very, very clear.
Item received and meets my expectations. great product to own