Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Multi device compatibility:
Very cool
Good quality and good connection with the camera, worked well on the iPhone too.
Perfect item, good quality, arrived in time. chrager, white, all equipment arrived. works well with my pc and with my phone too.
Great. I tested it on a Samsung A56 and it works perfectly. It didn't work on the Moto Edge 50 Fusion.
Very good microphone for the price range! Fifine products are great! Personally, I don't like the smiley face on the front, it's a design choice. It's not so suitable for those who want to be dynamic, as it has a feature that needs to be attached to the phone with a cord, but this ensures better quality than those that are directly plugged in, in my opinion. I believe it's a nice middle ground between a more high-end microphone and some less expensive ones for more casual use.
Very good wireless microphones, great value for money.
No doubts at all, one of the best purchases I've ever made, good battery, excellent quality and good range! On top of all that, the mic is extremely beautiful!
I swear, the microphone was amazing, it exceeded my expectations, honestly.
The first impression is very satisfactory. a good value for money product. i have tested the operation for an hour and the voice quality is professional.
Everything is impeccable, the only detail is that it doesn't come with a cable to connect to an iPhone.
Very nice product! recommend. if you need to connect to apple through lightning - don’t forget to buy otg adapter
Very good, excellent audio, great quality audio, good finishing, comes with the correct cable for the cellphone.
Best cost-effective microphone for content creators.
They have good audio. Excellent purchase for the price.
Great material!!!!!
Very good, excellent quality
I haven't received anything.
The sound is decent. The microphones are lightweight. Simple and clear button controls. They attach with clips; it's a pity there are no magnets.
fast shipping well packed good stuff
I really loved it 😄, it has excellent quality 😎. Plus, it's cheaper than other microphones with the same function 🥳🥂✨️.
It's working perfectly, the power ran out here and I couldn't confirm the delivery on the day, but it arrived on time, I just have to thank Fifine.
Good product works really good on my camera, need to test it more
Very good presentation and packaging. Satisfied with the purchase.
It arrived in very good condition and before the delivery date, they are wonderful. The only detail I found is that when you activate the noise cancellation, your voice sounds robotic or metallic. However, I used it without the noise cancellation and used a video editor to remove the background noise. The quality of the plastic is very good and it comes with an extra cable to connect the microphone. My rating would be 9.5/10 (just because of the robotic sound of the noise cancellation).
Fantastic wireless microphone pack. Great clarity and sound. For the price, it makes it a no brainer compared to bigger brand options.