Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Multi device compatibility:
For the price, it has good audio quality, is easy to understand how it works, and connects quite well!
Extreme quality... 100%
excellent microphone, but with noise cancellation mode the quality drops
great sound! everything works great!
Very satisfied with this item, holds the charge for a long time, perfect for videos made from a mobile phone, the sound is very clear, a very good product.
The audio quality is very good and pairs without issues.
delivery in 4 days! everything works, the sound recording is good, the package is quite rich, everything needed for quality sound, the noise reduction mode slightly distorts the sound, but let me remind you that these are budget microphones and for their price they perform 300%.
The quality of the material, audio, and connection is very good.
very good
Works wonderfully
They arrived super fast! Price - Super good quality, recommended! I use it constantly to create content!
Unbeatable quality and price, very good sound, clean and at a good volume. It has two windshields for both microphones, and comes with a receiver monitor. Cables to connect it to phone, PC or camera. Easy and intuitive to use. It comes with a rigid bag to carry everything and a great base charger. very happy with the results, nothing negative, (the only downside is the noise cancellation, with one microphone it works great, with both you have to put the phone in mono mode to avoid duplicating the output but it's not necessary, the cancellation records great)
Very good, arrived in perfect condition and has great sound for recording audios with a cellphone (using USB-C input).
super quality
very good quality, the audio sounds excellent
Very good! It arrived very quickly and is 100% reliable! Congratulations!
The Fifine M9 have left me with a very good impression. They are very well finished and the presentation with their case is amazing; you can see attention to detail. As for the sound, which is ultimately the most important thing, they sound really good, clear, and balanced. The noise cancellation mode works wonderfully, eliminating background noise very well without affecting the voice. Honestly, I am delighted with them. Highly recommended.
Simply fantastic, I got it on sale.
Surprised and arrived in 5 days. Fifine has everything to become one of the greats!
Audio quality is very good, however there may be issues connecting to the phone, for example: the cable that came is not compatible with my phone (iPhone 11) so I had to buy an adapter...
Perfect. Fifine quality has excellent cost/benefit. I highly recommend it.
Top product, good quality!
Always satisfied with fifine
too much.. thanks, totally worth it.. and super fast delivery 👌👏👏
They are incredible. They record beautifully. I connected them to my Canon T3i camera and it works wonderfully. I also tested it with my Android and it works excellent too.