Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Paid aud$11.00. It's a good product for the price. Only problem is you can't run it on battery battery only. To keep the memory must be powered using the usb cable provided, but you would need a charger other than that product work as it was advertised. Happy to recommend but you need main power. Can't run on battery
Very good product. It comes with a 2m usb-a to 2.5mm jack power cable, 2 pins for hanging on wall and a multi language instruction manual (in italian too! ). It needs to be plugged to a usb port to work (the 2x aaa batteries are only for memory backup).
The product works wonderfully and arrived in good condition.
Excellent item, just as described. Perfect for what I needed.
It's a reasonable size and bright for easy viewing. Since it's not a radio-controlled clock, you need to set the time yourself. I think the temperature and humidity are generally accurate. I received it for free. Maybe I should have chosen something a bit more expensive (laughs), but it was necessary so it was helpful. Thank you.
Slimline version of the previous ones that i've got fits into the application very well
Good product. Very happy.
Excellent product, arrived on time and without damage.
Excellent product, I recommend 100% fast shipping.
excellent product. I've ordered it for the third time and placed it in all rooms. Large numbers, clearly visible both day and night. Charges via USB, no need to buy batteries.
Good product, the digits look good both during the day and at night.
Perfect, very bright, even in low light.
Well, it meets expectations very well.
Visible from afar. Quality very good.
Very pretty, thank you.
Everything perfect. Very nice.
The package came damaged and hence there scratches on the clocks surface.
Great product, with a very strong shine, excellent for well-lit environments.
I loved it, it met my expectations.
Very nice. L wish it didn't need to be connected
Nice item but .... ATTENTION: it ONLY works when plugged in, the batteries are only used to keep the time in case of a power outage. It's clearly stated in the description, so I have nothing to say, hence the importance of reading FULL descriptions! !
Everything perfect, very good display and nice size.
The size is appropriate and the design is neat. I am satisfied.
Excellent and very bright watch. Fast delivery and nice package!
Really very pretty, color is great! Average quality level but just for displaying the time it's very good.