Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch has good visibility both day and night, a good product.
Super product delivered super fast
It's easy to see, bright, and even has a memory function, making it a great deal!
Perfect product, i hope it maintains its quality in the long term.
Excellent product, good and beautiful 💯 recommended
excellent
Hello, just received this large wall clock with nice colored display. It gives time, temp, humidity and date. Two alarms available if you need to. Good quality, regards odo60
Great watch, beautiful and functional. But it only works with a power source; the battery is just for memorizing the time in case it turns off. It doesn't work solely on battery power, which is a shame. But apart from that, it's perfect.
Great clock .. very readable and has mega features responds to light during the day shines clearly at night softly does not dazzle. I recommend.
excellent watch! I already have one like this, it has been working perfectly for six months.
A good-looking product. Arrived within 10 days. Not include charger ,only usb cable.
Nice
I really like this and its description was right on took forever to get the stuff
Great looking clock! Very happy with it, exactly as shown in the picture. Only thing i wish is that it could run off batteries alone without the usb power.
excellent service from both
The clock on the wall' says 3-0- clock last call for alcohol.
nice watch, easy to set up.
Like it. Works as it should.
Good
Works great. Also smart hanging system included
Very nice
Good product and the size is the best, the quality is decent.
Very good product, the colors look great and it's a good size, plus it can be mounted on the wall and the cable it comes with is long.
Works as expected. Letters are big and bright. Very useful. Can be used as a desk clock or a wall mount. Recommended
Brand new in box. Works great!