Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty nice ...
The product is good, works well, and is easy to read. The only flaw is that the adjustment buttons on the back protrude. So, if you want to hang it on the wall, you need to place a shim behind it so that the weight of the clock doesn't press on the buttons. It's a shame, simply removing the buttons would have prevented this.
Great, very large and bright, it's the third one I've bought.
A very good clock that dims according to the intensity of external lighting.
Very nice, looks great, the size fits perfectly on my wall, excellent purchase.
I LIKE IT A LOT, I RECOMMEND IT 100%
Really nice and big. Best temp read out that actually is close to the temp in the room.
A very nice watch that is easy to use! However, it must be constantly connected to a power source for the display to work. The batteries are only for keeping the time memorized!
Awesome clock. Not to large that it looks out of place. And not to small that you can't see it at distance.
Very good product!! Arrived quickly, this is the second time I've bought it.
Fully functional. Good design. Exactly as described.
Good value for money. Automatic brightness adjustment, simultaneous display of day of the week, temperature, and humidity. The accuracy of temperature and humidity has not been verified.
The watch is great, unfortunately it only works with USB power. However, a 2xAAA backup battery can be used. Otherwise, it has a great look and is very easy to read.
Perfect lighting sensors and nice coloring for the numbers
Very light and nice colored display
This clock is great, but bright at night.
Very bad, the power cable is very thin and could be damaged in a short time.
I am very satisfied with my purchase on AliExpress! The delivery was faster than expected, the quality of the product is excellent, and the value for money is unbeatable. I will gladly order again!
highly recommended, very attractive
Excellent service, it looks very nice and cool, but there was a detail with the battery, I think it doesn't hold a charge.
Super cute and very easy to install.
Very nice and works great, I'm going to buy another one.
Good product , fast shipping
Finally a wonderfully large clock time display...
Elegant and functional. Recommended.