Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The curtains are of very good quality and look sturdy. I would buy them again.
The material is not bad, it's plastic with some thin fabric in front. It blocks sunlight and makes the room a little cooler.
Previously, I tried a slightly luxurious blackout curtain but thought the design wouldn't be much different, so I bought it and it turned out better than expected. The original function of the blackout effect is good, and even without touching it, the curtain texture looks okay^^ I'm satisfied with the price range~ The delivery period took not even a week.
Very beautiful curtains. They do not let light through. The color is rich. Satisfied.
Good material, they are very thin however they do block a lot of light which is their main purpose.
I was looking exactly for this type of curtain. It is 100% what i imagined it would look and do the right kind of blackout.
Yes, everything darkens very well.
More beautiful than shown in the photos.
Although it has a very thin synthetic material, the blackout seems to be 100%. In the middle of the day, it no light came through the fabric besides the opprices. The length seems accurate. However, i anticipate the thin material may not be durable enough to have a long life. Good deal for about $10 on 2 pieces.
Product with great quality, double-sided without any apparent flaws. Came in the correct size.
The quality-to-price ratio is excellent. They are opaque as their name suggests. 5 stars I have bought several
The curtains are good and not see-through because the back side has a black film stuck on it. The fabric is soft and pleasant to touch. Thank you to the Seller 🙏❤️
Perfect for their price, they are very good, I will buy again for another window. It looks perfect how they remove the light.
good material. shades well, nice color. but in terms of width, it needs to be a bit wider, after all it's my fault, and everything else is fine. thank you seller
Well concealing and lightweight, very good.
I have received my curtains. The front fabric is satin, and the interior has a black insulating fabric. I haven't installed them yet. I am happy.
It's incredibly bright outside and they block the light perfectly very happy with my pouches and will purchase from this seller again should i need more curtains in the future
I really liked it. The fabric is raincoat material.
They are thin but moldable curtains. They look of good quality. The light does not shine through, we need to see if the temperature keeps it under control. Good product.
More like a shower curtain than living room curtains 😂 But what do u expect for that price ? But it does the job , keeps the light out 👍 😎
Perfect, the height and width are very accurate, fast delivery, I am happy. 😊
It's not bad. The blackout effect is good and it's very thin. It's made of a soft material and lightweight. The attached photos are two images: one with the light on during the day & another with the light off. Thin and light, it flies well in the wind (flutters a lot).
They arrived in perfect condition and well-packaged, they perform their function very well, they do not let light pass through, the quality-to-price ratio is quite good, I am very satisfied with this item, I highly recommend it. !
Corresponds to the description and is well opaque! !
Good product, it's blackout, a bit thin but they work 100%.