Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good, cheap, and can be hung on a hook for use. 2 pieces for 213,120 won is okay. But you shouldn't think of it as a high-end curtain. You can think of it as a curtain material made of nylon. Please consider using it for curtains.
These blackout curtains are a good temporary solution until fuller, more affordable curtains are available.
Very practical and really don't let the bugs in, you fall asleep very easily 👍🏻
I haven't hung it up yet, but it looks great and the quality is good. The opaque fabric is really beautiful Worth the price
I really like them; they look very nice on my door where some cold air used to come in during winter, and in summer the sun hits and warms up the house. I am very happy. Besides, they look very nice. I am very satisfied with the purchase.
A good curtain does not let light through, I liked it a lot and now I've ordered more.
They perfectly fulfill the function of darkening a room, 10/10
Good quality considering how cheap they are, they completely turn off the light.
Super curtains!! I didn't expect to be this satisfied!! I sincerely recommend them!!!
Effective blackout curtain, but the fabric is very thin and I doubt its insulating power as stated in the description. So, good blackout curtains but not insulating. Fast delivery.
These curtains are not white it’s grey
Perfect. I didn't have to change the previous bar and it fits very well. Very happy with the purchase.
Item came quick. It might be thin but it does the job blocking out the sun.
I love them, they don't let light through....
I bought times two ✌️ Two pack grey blackout curtains. The rings and stitching seem better than previous blackouts.
Excellent, I loved them, highly recommended.
They are pretty good. They feel nice and they blackout the light. Very happy with the curtains
The item appears flawless and arrived quickly and well-packaged. Would gladly buy again.
Excellent product, arrived on schedule, very effective at blocking light.
excellent highly recommended
Great curtain, well finished, perfectly fulfills the function of blocking light. I recommend it!
Good product
They are not very thick but they work for decorating.
It was nice to be able to purchase at a discounted price. I bought these curtains for blackout purposes, but they are lanterns. After testing, it completely blocked light.
2 pieces at this price is almost a steal when you see the price of curtains. The material is quite particular but it's for a closet so personally it doesn't bother me. The inside is black so you can't see through it, but I don't know how it would be for windows, it's quite thin. Satisfied with the product and normal delivery!