Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like the picture!
Second purchase. 100% blackout
They are very pretty, completely matte and the perfect color, super light, and I washed them in the washing machine and put them in the dryer for 30 minutes. Then I ironed them slightly damp and they have turned out perfect in my new home.
They look good and they do a great job at blacking out the sunlight
Very light, nice color, and there really is no light coming through them, even with a flashlight on the phone. Super!!!
I loved it, it leaves the room dark.
Shipped quickly and came in good condition. I found them quite cheap (thin material) and the size was wrong.
I love it. It is truly a blackout curtain, love the quality and my partner likes it too. Just have to iron it for a much better looking.
It fully meets the description and comes in a very long size, correct dimensions.
Arrived on time and exactly as described. The fabric is thin (please keep this in mind), but it makes the curtains lightweight, nice to the touch and they still provide full blackout. Very satisfied with the purchase.
After ordering these curtains for the first time, I have now placed a second order. So this is my second time ordering and I am very satisfied with these curtains; they block out light very well and are made of a wonderfully smooth fabric. You can even wash them in the washing machine. The delivery time is excellent and very, very fast. I can only recommend the seller as well as these curtains.
Thank you to the seller, it arrived quickly. And the product is exactly as advertised.
The shipping was normal and took the time they mentioned. The curtains are very nice and block out the light 100%.
Very practical, it darkens the space very well.
The product met my expectations... It has a good construction... It is easy to handle and promises good performance... I recommend buying it at an attractive price... I am satisfied with the investment...
Completely dark, the size is good, I purchased again to complete the set to 3.
Excellent product, great quality and price, everything is very good.
The curtains are excellent! It's not fabric per se, but some kind of polyethylene, but it DOESN'T SMELL AT ALL. Very lightweight and easy to hang. They look very decent, and are black on the back side.
Like these curtains okay for the price
Good curtains blacks out all
Good quality fabric and workmanship. The material is thin but feels nice and blocks light very well. Please check the hanging style when you receive the order — i got curtains with different tops (with grommets and without). If there is any issue, the return process is easy and the refund is fast.
They are very strange, I feel they are similar to the tents for motorcycles.
The blackout function is excellent. It's lightly constructed and holds up well with compression rods. The cost-performance ratio is very good, so it's not a burden.
Very satisfied 😌
Excellent at blocking light, will buy again :)