Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesnβt include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As i expected π π π π π π π π π π π π π π π π π π
This is your standard (thin) 100% polyester black out curtains. I bought two curtains x two. Just safety pin the two for a whole 96 in curtain cover. As in photo. Good.
the product is exceptional. soft blackout no odor
Ok
Blacks out the light completely and looks like great quality material
Solid blackout and quality π
I have placed three curtain orders here. All curtains are completely opaque, no sunlight comes through. From the outside, no outlines of people inside can be seen (when it's dark outside and the light is on inside). The color is not white but rather a very light gray. The workmanship is very good and it was shipped very quickly. Would order again.
Better than I expected, the back is black plastic that prevents any light from passing through.
exact measurement, color according to my choice, made of good material
It feels thin but doesn't look bad.
For now, it looks good. We'll see how long it lasts. Nice color.
Block out and good material. Fast delivery and high quality service.
Very good curtain, I liked it
excellent curtains. perfect
I bought it thinking it had a curtain rod. I returned it because they don't sell the product. I quickly processed the return request and chat consultation to return the item. May your business prosper~
Quite decent, they are stiff and lightweight, honestly for the price they are good, the color is darker than shown in the photos of the publication, I ordered the beige color, it finally saves you trouble and I recommend it.
Itβs a good fabric, i think it will be nice in my office
The product meets what it says, I liked the dimensions and also the fact that it's two pieces. Light still comes into the room, but that's because of the gap where my curtain rod is located. Maybe if I bend the rod or manage to stick the curtain to the wall, I can solve it. I feel quite happy with the purchase. Although the material doesn't seem of such good quality for the cost that needs to be paid, it does fulfill its function.
two curtains and each one is exactly the size specified:) super!!! good quality
Very beautiful curtains good quality
They arrived very quickly and work very well, they don't let light through!! Great!
Wonderful size really liked it!! !
Serves the purpose
They are small
Excellent, exceeded my expectations. The curtains are super thin, lightweight, and block light 100%. They are blackout as described. The photo was taken during the day as you can see, no sunlight enters at all.