Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product. Mix, foam, and whip. I like that you can set the speed directly, low, medium, and high. It can be charged directly or vertically on a base.
I recommend it, it works very well and makes a nice milk froth.
Good materials. Good speeds. The only thing... The charging connector is micro USB. It is not Type C.
Everything matches the description perfectly; it froths milk even on hot milk.
Delivery is fast, the product is well-packaged, works perfectly, looks nice and comfortable. I recommend for purchase.
very easy to clean and disassemble, fast charging with USB base, 3 speeds, good value for money
It is very sturdy, has three speeds and three accessories. It looks very good quality. I recommend it.
3-speed mixer, arrived earlier than expected and as advertised. I recommend.
Packed well. Everything is intact and working. So far, I've only used the cappuccino maker. Very satisfied. I recommend both the product and the seller.
Excellent, works very well, takes a long time to download. This is the second one I've bought. Only the packaging came all crushed, but the product is in perfect condition. I recommend!
Perfect, at the highest level it leaves you without milk in the glass.
I really like this model. By carelessness, I damaged others that I already had because I placed them to hit very heavy objects. So I bought another one because I really liked it.
This product is very practical. There are three speed variations Make a scrambled egg quickly.
It's quite complete, very easy to use, the materials feel quite good, the power is quite strong, honestly I was surprised by the quality overall. We'll see how long it lasts over time, but initially I definitely recommend it.
Very good mixer. Bigger and more resistant than the common ones. The charging base is a nice bonus.
Excellent, very powerful, much more than a cheap frother. He mixes the proteins easily.
I bought it to mix protein drinks. 300 milliliters of milk, 2 spoons of protein, 2 scoops of whey, and everything turns into foam. this is cool
Perfect! It comes with a charged battery! Very powerful! The best I've ever seen!
excellent. Really enjoy the blush.
Working well
I ran to pick up the package in the morning and there was the frother, and it comes packaged properly and froths the milk perfectly. In today's case, i was frothing a protein drink that i add to coffee and it frothed it to an insane level. I really, really highly recommend the product! !
Very good, I recommend.
I'm buying a whisk for the second time, the first one fell on the floor and broke - it can't be taken apart and can't be repaired. The whisk is quite powerful and useful. Only in my first foam maker, the attachments held very firmly, but in the new one, they dangle. And so - good quality and fast delivery.
Glad we got this easier than just mixing with a spoon