Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
High-quality, powerful, and convenient. I am very pleased with this mixer. I recommend the seller and the product.
A great mini mixer that whips milk into thick dense foam in 20 seconds. The stand also serves as a charging station. A very convenient accessory. The whisk is powerful, convenient, and beautiful. Definitely recommend.
Nice thick foam in a few seconds. Recommended.
Superb. It makes foam very well, just needs more milk.
Perfectly froths milk. The most important thing is that the product has 3 independent buttons to adjust the speed of action and you don't need to hold the buttons down during operation, as is often the case with other similar products. The solid battery holds energy for a long time. It's a pity that there is no USB Type-C connector. Instead, we get the old micro-USB connector.
Well constructed. I love the availability of 3 heads for this device. Also that it has 2 ways of charging: via cable or via stand. All 3 speeds are powerful enough.
Surprisingly powerful. Works great.
The package arrived quite quickly and the product matches the description. The mixer is in excellent condition and of good quality. Already tried it out, works well. I recommend the store and the seller.
The best and most powerful whisk so far. Makes a nice thick froth in a couple of seconds when using the maximum speed.
Excellent item thanks 👍
At the moment, very surprised by how it creates foam, it's quite good.
Runs very strongly and quickly. Usually, level one out of three is sufficient. The accessories are of good quality and fulfill their purpose.
Works fine, looks solid
Good quality. I used many before always broke attachments. This one has strong attachments.
The product is wonderful, I had been looking for something like this for a long time and couldn't find it. I like it because the speed buttons are individual, which doesn't cause mess and dirt. Being rechargeable makes it even better. You can buy this product without fear; it's wonderful and I'm even going to buy another one.
The product is very well made. It is sturdy, the colors are durable, and it feels pleasant to touch. It brings a lot of joy as a gift. Thank you to the seller. I recommend it.
Express delivery, the frother works like crazy! With the code and coins, it cost about 25 PLN for it. For such a price, it's mega equipment! I recommend it!
It has enough power to beat 4 eggs, it goes well with instant coffee, I haven't tried it with milk, it's very good.
I use it for protein shakes and it works great! It runs faster than you would expect, so you can give yourself a really nice wall decoration when trying it... :-d
This frother is amazing. I really only have to use the low setting because its so powerful. Charged up no problem and its been so nice to have! Thank you!
Very good product. I was skeptical about its quality due to the plastic anchor, but I saw that it helps by being plastic and preventing rust. The power is great, especially for its size. It froths milk very well if you need to heat it. It has even helped me mix thick sweet sauces.
Bought for a friend obsessed with matcha - she said this is the best frother she had tried very powerful and quality
A good little thing. I'm 100% satisfied with the purchase. I even want to buy some as gifts for employees. For frothing coffee at work. Thank you.
Great product. Exceeded expectations. As advertised.
I only use it for frothing (milk, lassi, ...). top 👍🏻 👍🏻 👍🏻 5 stars ⭐ ⭐ ⭐ ⭐ ⭐