Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I RECOMMEND! The mix is beautiful, of great quality, powerful, efficient, and exactly like the advertisement image. I liked it!
great. For C-type charging, The rotation power is also good. It's also easy to use. Good value for money~ I recommend it.
Convenient mixer, can be charged via the charging port on the bottom or connected through a docking station. Good speed control, convenient operation.
It's strong. The foam is made thickly, so the latte flavor comes alive.
The product is fully consistent with the description at an attractive price. Great tool, good quality, nice and handy. Froths milk for 6+! Perfectly matched components (whisks don't fall out during frothing). Works great because it has a strong motor. Fast charging. The best USB mixer. Express shipping. I am very satisfied with the purchase and customer service 🙂. Everything is great!!! 👌 Thank you very much 🫶 I RECOMMEND with all ❤️.
This is already the second purchase. Great power and quality.
I cannot express the value of this product! I had to buy another one for a friend and honestly we are both blown away The convenience to be able to charge and remove the ends to wash them is amazing.
It's like a super portable hand mixer. Good for whipping small amounts. I recommend it.
Thank you. Not tried yet. Everything is there. Looks of good quality.
Very good frother. I will buy more and give it to my friends and family as a gift
Very fast delivery item is solid and much better than i thought happy with the purchase three speeds and they can be turned off and on using three buttons the frother works fine the small bit is also good i tried beating two eggs and it worked without an issue very fast delivery. You can either charge it directly or using the base the base is magnetic the two plastic guide pins makes sure that the contacts are in properly for charging
I already had a similar device, but this one has a double spring and also comes with a rack for meringues and another one that I don't know what it's for, but it's very good.
Very good and strong mixer, tried it on milk and it was better than the simple mixers.
The product matches the description, my wife was very happy with its power and good performance, it has a very nice design and materials.
Excellent product! I recommend it and would buy again if necessary. Very powerful, even at the lowest speed. In a regular cup or glass, be careful because it will overflow; place the whisk at the very bottom to avoid this, although it can still be difficult! Very powerful indeed! Excellent product and of great quality!
Perfect, much better than I expected, I highly recommend it, it comes with 3 speeds, especially for frothing milk for cappuccinos!
This is the best one I've ever had!!! The minimum power works like the regular maximum)) even beats an omelet perfectly! The milk foam is ideal, airy, fluffy)) the battery is magical, haven't charged it yet! Definitely recommend! The product is high-quality, pleasant, beautiful. Thank you to the seller❤️🔥
I already bought the second one. This will be a gift. I like it and use everyday for milk. Fast delivery
I whip milk at minimum power, it's a great thing, I RECOMMEND it.
good product
Bardo, nice gadget, okay. I thought it would be weaker but I was pleasantly surprised. I recommend it with a clear conscience.
The quality is good for the price and the finish is excellent. It doesn't feel cheap, has a decent brand feel, and performs well. I haven't fully discharged the battery yet, so I don't know, but after using it two or three times, I'm very satisfied.
It's great, I loved it. It has a lot of power. If anyone is hesitating about buying it, I recommend that you do because I've bought several battery-operated ones that have been a waste of money. Don't hesitate and really buy it because you won't regret it.
Works great. Good bargain.
I'm ordering for the second time. The first one burned out from frequent use. The charge lasted for more than a month. I use it every day for cocktails and drinks. And children love mixing things themselves. So even if it burns out in a year, it's worth it. Definitely.