Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect protective cover, very thick and waterproof, and a very practical storage cover.
Good product. Excellent for protecting garden furniture.
It does its job, the fabric is thin but it fulfills its purpose.
As described. Good material and easy to install.
Nice and waterproof. Delivery arrived shortly. Highly recommended.
Shipped quickly, looks good and is waterproof as expected. Highly recommend
Dimensions compliant, perfect for protecting my garden lounge. To be seen for its durability over time.
Package arrived in good condition. Correct size to cover my patio set. Will have better view once we go through winter but for now it’s doing the job
Excellent for the price, functional.
Excellent product and excellent quality. 👍 I recommend everyone to buy.
I haven't unpacked it yet but it seems to perfectly match the dimensions I requested! It arrived much earlier than expected, I'm delighted :)
Product conforms to the description. Seems sturdy, I tested the waterproofness, no leaks.
See my review above. I took 2 covers for chairs and one for the sofa. Strongly recommend
Great material
It is a simple lightweight cover that perfectly does the job for which it was bought. It is a bit thin but I have had thick ones and they have rotted with water and sun in very little time.
very good fit, just very thin material. Hope it survives the winter
It doesn't fit me perfectly although the presentation is 10/10 and it fulfills its function. It's better to use it only for a table rather than for both table and chairs at the same time because it creates a gap.
It fits my furniture since you can choose the size, making it perfect.
They look good, seem to be of good quality, good value for money, I would buy again.
Perfect dimensions for 2 chairs + 1 armchair + 1 table. The water can stagnate on the table in the middle, but I don't see any other way to handle it. Appears to be of good quality.
Arrived in excellent condition! Exactly as pictured
Durable cover. The cover is thin so it can be easily placed and removed. Choose the right size. I took a slightly larger size and it covers a lot.
Delivery arrived very quickly, waiting for winter to use, the cover feels high quality.
Appears to be of good quality, thinner than I expected. I hope it will hold up and not tear. 👍🏼
I recommend