Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, I've been buying them for years to use in the garden and for plants at home.
I received everything quickly, everything is fine.
Fast shipping everything looks great
THEY ARE USEFUL FOR SUPPORTING PLANTS, I HAD ALREADY PURCHASED THEM BEFORE.
Perfect!
I liked everything. Special thanks for the early delivery. The Velcro is really great for indoor plants.
Product is pretty good, the velcro is strong, and one strip is quite long
The 2m roll was pretty small, but i didn't open it all up so while it doesn't look like 2m it probably is 2m. The product itself is very good, easy to cut, i've used it on the plants and it sticks well but it's soft, too. I've very pleased, recommended! Very easy to use.
This works very well. I bought this since i am getting more into indoor and outdoor plants and some of them were starting to get a little out of control. I was able to snip off exactly how much of the strap i needed and it’s holding on very well so far.. very much recommend!
Good quality
Tape adheres to itself adequately. It is not as wide as it looks in the photos but worked well when i used it on my tomatoes. I would purchase again.
Arrived promptly from country of origin to country of destination. Gold coast qld. Item arrived in excellent condition and looks to be great quality.
top-notch for plants. Fast shipping.
Good, nice and cheap. Thank you very much.
Good
Awesome! !
It looks good
Excellent, as described.
The tape is strong and does the job.
Excellent product, very good quality, highly recommended, it's what I needed.
Very practical for various uses. The scratch is of good quality, nothing to complain about, it's perfect!
Very practical for plants.
It works perfectly, I recommend it.
very practical and conforms to the description - fast delivery
Good item, will come in handy in the garden.