Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top / Fits perfectly
Every thing is perfect
The protective tent is great and fit perfectly to protect my machine. Thank you very much!
Super
Perfect size. It is resistant and waterproof. Everything is very good, better than expected. Recommended.
Cover as listed
Very good item. It fulfills its function perfectly. Good value for money. The dimensions are correct and fit perfectly for the patio furniture. I think it's a good choice.
Excellent raincoat for garden tables, to spend the winter protected from inclement weather. It comes folded inside a bag-sack of the same material, to be stored in it when not in use. At the bottom, it has an integrated cord to adjust it so that the wind doesn't get underneath and blow it away, but I have secured it to the legs with some fishing rod holders for added safety. Excellent product.
Very thin material for so much money but I'll check if it's strong, will get back to you later.
The order arrived slightly late - delayed by the local courier company. The product is excellent and matches exactly the description on the website. Excellent product The product Very satisfied I ordered three covers, one for an outdoor sofa 175 cm and two for armchairs 80 x 80 Fits precisely
Si ok. x. Z. A. d. a. Z. d. q. q q
fits perfectly.
I am using it as a cover for a barbecue stand and it's quite useful.
Just as described by the seller, good quality and good appearance, very fast delivery before expected. Thank you, seller.
The cover cover case was damaged during shipping . But inside no impact , i order a bit biger then my table to make sure it fully covered and it is sitting well . The matirial very light weight and tiny like winter coat . I hope it will hold ,for sunlight and raining will update later . Thanks .
My table is 200x100. I took 210x110... fortunately... we'll see at the end of winter in what condition it will be....
Arrived very quickly but not yet tested.
The product arrived very quickly and fit perfectly my outdoor furniture! Will see if it actually waterproof only in winter, but for now i’m very happy!
Already ordered this cover for jacuzzi second time. The first one lasted two years. Light but durable fabric
It's great for covering the table outdoors, I recommend it.
Product is as described
Nice cover. Fast delivery within a week. The cover is waterproof and folds well into a small package.
Good
Product identical to the image. It's somewhat thin but fits the size.
Very comfortable and seems durable. I use it to cover the trash cans on the balcony.