Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good machine, grinds coffee beans perfectly. I paid €21.37 with an Aliexpress coupon. For this price, it's very much worth it. It's a small and compact device.
Very excellent, I tried it for V60 grinder number 23, and after grinding finishes, it turns off automatically. I got it for 99 riyals with an excellent discount.
Good product. Meets all expectations.
Product arrived in original pack with an instruction manual. The user can choose the grinding size. For coffee i tried fine and medium grinding sizes, and the marking on the machine are pretty precise. I recommend the product
super compact grinder works well. huge range of grinding thicknesses. just need to get used to it. for green coffee beans.
Well received 👍. I tried and adopted this coffee grinder. The fineness of the ground coffee beans is really great. I like it a lot. I recommend the shop. 👍.
I bought it at a very good price and its size is excellent, small but it grinds a large amount. Its only drawback is that its sound is very annoying during grinding, but I don't consider it a negative thing at all.
I bought it after confirming high ratings on Amazon in the US and finding no issues. It worked fine with 100v in Japan. Adjusting the grind size for paper drip and French press was also no problem. I am satisfied.
The product is beautiful, looks sturdy, well-built, and came very well packaged. The plug with 2 straight pins of different sizes is horrible, it doesn't have grounding and needs an adapter to be used here in Brazil. The grinder is fast, has good capacity for grains for home use, and several levels of quantity to grind and grinding thickness. I am quite happy with the purchase.
Good effective product, delivered very quickly.
I recommend it to everyone. The grinder served its purpose well.
Very fast delivery. Items well packed and nothing broken inside. Item user manual very detailed on how to wash and how to use. It worked well first time. The quality is also good. With exact grind size i can experiment with different coffee beans and grind size. I would recommend this to everyone. It's very small and handy and i can bring along for my stayacation or camping trip with electricity.
The coffee grinder arrived in Lviv in 7 days by Nova Poshta. I really liked it. The size is small, doesn't take up much space, great design. It grinds coffee very well, has 28 grind settings, and you can choose how many cups you want to grind. The container has a lid to prevent coffee from spilling or airing out. The set includes a spoon and a cleaning brush. The coffee grinder is easy to assemble and easy to clean. Came in a branded box, with foam on both sides. There is an instruction manual and a passport. It can even be taken as a gift.
The equipment delivers what it promises. Precise grinding. No mess.
Excellent quality, has the option to grind very fine, to make Turkish coffee, and the option to grind coarser for espresso, super practical. Grinds very quickly and has the option to set for 2 cups.
It's working so far. Excellent grinding quality for Turkish coffee/jezva. It's great that you can adjust the grind size and number of servings. I hope it lasts a long time. I recommend purchasing it!
Great coffee grinder, better then expected.
Beautiful and its grinding is excellent, its small size is amazing and easy to use. I compared its size to the DeLonghi Dedica machine.
excellent product
Very good machine.. I recommend 👏👏👍👍.
The product is very excellent and beautiful, the grinding is excellent. I loved the product, the shipping was fast, but the device came in a box without packaging. However, I am very satisfied with the product.
Thank God, its price is very reasonable and cheaper than manual grinders. Its size is small and nice 👍🏾 and suitable for V60 and espresso.
I used it for two weeks, and this grinder is excellent, economical, and its size is not big. It has different sizes for grinding, so you can adjust it to your preference, and cleaning it is very easy.
I've had it with me for about two weeks, it's nice even though I ground it well. Its price and size are quite good, honestly I didn't expect it to be like this for its size. I got it from a friend's recommendation but honestly, it deserves it 🩷🩷🩷🩷🩷🩷🩷🩷
Excellent grinder. Just note that I had to operate it once without beans and only the second time the ground coffee managed to come out.. but the grinding level is excellent. Just hope it lasts a long time.