Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality and price are very good, easy to clean from food residue, and easy to disassemble and reassemble for cleaning.
I received the coffee grinder very quickly, much sooner than i expected. The delivery process was smooth, and the item was packaged extremely well, with plenty of protection to ensure it arrived in perfect condition. The box was sturdy, and everything inside was secure, so the grinder was completely intact and undamaged. After trying it out, i was very impressed with its performance. It works fast and efficiently, grinding coffee beans in just a matter of seconds. The consistency of the grind is excellent, which makes a noticeable difference in the taste and quality of the coffee. It is also very easy to use and does not make excessive noise while operating. Overall, i am very satisfied with this purchase. The coffee grinder feels solid and well-made, and it definitely offers great value for the price. I would absolutely recommend it to anyone looking for a reliable and affordable grinder. It is definitely worth the money.
Great. It's smaller than it looks, so it won't be an elephant in your kitchen. It grinds quickly and very well. It has adjustable grain size and the number of cups to grind. Shipping was very fast and well protected. I am very satisfied.
There is no limit to delight! The grind is uniform, the timer is very convenient. The size is perfect for family use. The medium grind is ideal for a portafilter coffee machine. The quality of the plastic is very good. I hope it will last long. Thank you to the seller, I will recommend.
I really liked the device, to be honest I didn't expect it and it's really great, the grind is close to flour. definitely recommend! I hope the quality of the device will be the same as the grinder. Thank you to the engineers, salespeople, and everyone who participated in this development.
The size is small but it's great in use and I recommend it. You can adjust the grinding size and it comes with a cleaning tool.
Small coffee grinder, perfect because it's not bulky and perfect because it offers excellent grinding for both moka pot ☕️ and espresso. I'm still experimenting, but at the moment I'm completely satisfied. The only drawback, if I can call it that, is that some coffee powder comes out during grinding, but otherwise it's perfect. Thank you!
Good quality product. Grinds coffee well. On the smallest setting, it grinds to powder. I chose the coarse grind mode for the coffee machine. I recommend both the product and the seller.
Beautiful device from the appearance. Super precision machining of components. Perfectly packaged. They ground the coffee perfectly, I've never had such precise grinding before. Nice pictographic instruction of the uses of different coffee granulations with respect to their ways of brewing. The lid of the ground coffee container fits so precisely that I had trouble finding a way to open it. For such a relatively small amount, the product is perfect; I sincerely recommend it.
It arrived quickly and I used it for a month before commenting. Honestly, it's great and its price is reasonable. I use it for v60 and made the grind a bit coarse at 21. You can control the grind level.
Very good product. You can adjust the grinding degree and the amount to be ground. The product is well finished and has a good size, it doesn't take up much space on the countertop.
I've wanted such a coffee grinder for a long time, finally bought it as a gift for myself for the New Year and I'm delighted. It's perfectly packaged, fast delivery, and all you have to do is set how many cups and what grind size, press a button and it's done, it shuts off by itself. The most important thing is that it lasts long. I recommend the seller and the product is excellent. Thank you, pleasant, fast, high-quality.
A wonderful coffee grinder, I've been dreaming about one like this for a long time. Well packaged. Looks stylish and high-quality. Grinds nicely and quickly. Arrived faster than expected. I recommend it to everyone.
It was very wonderful, I recommend it for lovers of V60 and all types of coffee. I am satisfied with it and its usage method is very good.
I confirm that it works for an espresso machine. 100% recommended. It's very small, it doesn't take up space. It is quite noisy when grinding. It arrived with a small part broken, but I fixed it without any problem.
The mill arrived well packaged and its work is excellent. Easy to use and has different grind settings, I recommend it.
Excellent mill. Small, beautiful, quick to grind, and with plenty of grinding degrees (28). Regarding the noise, I found it normal; it only makes more noise when it's almost out of grain. Perfect. I have only done one test so far and I am very satisfied with the homogeneity of the grinding. Regarding the seller, thank you for shipping within the estimated time and for how it was packaged.
The grinder is great, I set it to. After adjusting to a finer grind, it became a very fine powder, ideal for those who will use it in a cloth or paper filter. You need to adjust it to a slightly coarser grind to make espresso; otherwise, it clogs in the machine and doesn't extract the coffee. Top! Brazilians can buy without fear, it came as ordered: 220V and Brazilian standard plug. New product in the box that arrived without dents, came very well packaged, with an instruction manual and everything as shown in the photos! I am very satisfied with the grinder and best of all, I wasn't taxed beyond what I paid on AliExpress.
perfect, fast, with different grinding levels, small and for grinding from 2 to 12 cups of coffee at a time. I love it.
Very compact machine. Uncomplicated, simple operation. Many grind settings. I use it for pour over methods. Great price.
Elegant grinder. Not too big, but sufficient for daily preparation of a few cups of coffee. Various grinding thicknesses to choose from. Solid, nice design. The container does not leak ground coffee. The only small downside is the too short cord. I bought it cheaper for a few coins. Overall, I recommend it.
For the price, it's great. It is small and made of plastic, makes quite a bit of noise but is capable of grinding very fine for making espresso coffee with bottomless filters.
Works very well. Easy to take apart for cleaning, compact so easy to store. Very easy to use, grinding coffee beans doesnt take any longer than using pre-ground coffee.
The grinding process is very fast. It is possible to choose powder thickness. It's easy to set up. It's a very good product. Product came with 220volts motor. I thought i had ordered 110v. You only have to take care when you disassemble to clean it. If you don't close the grain reservoir or the mechanism, the machine may not work. Instruction manual included is very important. It's a great product. Shipping was very fast to brazil. It's beautiful and has a good finish. I hope it is durable.
I recommend both the store and the product. The product assembly quality is excellent. Works perfectly for home needs. The warehouse is in contact. I found an error in my order. They helped to correct it. They shipped quickly. I received it promptly.