Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is excellent 👌
Very good, in perfect condition and surprised by the quality.
Well, but it adds a bit of noise to the signal, although some people might like it as a preamp, hehehe.
Arrived quickly, in excellent condition, the volume control is less relevant because its range is very short, almost like on/off. The "woo woo" sound is nicer.
Excellent seller and product!
It's smaller than I expected and, as a result, more difficult to handle. Well, the price is what it is, but it's too flimsy and seems like it would break easily if mounted on a board. In terms of sound quality, you can't complain at this price.
It arrived sooner than I expected. I was thinking about it after seeing the pictures in other people's reviews, but the actual product is even smaller and cuter. As long as it functions well, I'll be satisfied. 😆
Excellent for the price. After so many years using a Vox 845 Wah, it takes some getting used to the size and travel, but it sounds great.
Made in plastic, but works and sounds well for the price!
It's a great product.
Thank you very much.
The pedal meets the specifications, as it is small and practical.
It's small but powerful... I didn't have faith in it, but it pleasantly surprised me, it has a good range.
Great!
It arrived very quickly and the product is what I expected.
Ok
The product arrived well-packaged and without any damage. I confess that I didn't expect much from such a cheap pedal, but I was surprised by the very clear frequency responses. I have pedals with similar effects, but they don't sound like this little giant. Its construction is simple and seems fragile, but I believe it won't break easily. I am very satisfied with the product. Five stars for the manufacturer, the store, and the seller.
It is just okay. it works but not much wow factor.
Very good
Excellent quality for the price, works very well!
too fragile, and it slightly alters the tone of the guitar...
The pedal works very well, let's see about its durability.
The pedal itself is quite small, but it works perfectly.
The 9V adapter needs to be purchased separately, but it works well!
Product as described.