Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product
after greasing the pancakes, nothing sticks, follow the rules and nothing will stick, heat up the pan first, then pour oil and place the products, then nothing will stick. regarding the diameter at the bottom it is 26 at the top 28 so be sure to pay attention to this because I read a comment that the stated 28 is actually 26, but that's not true. delivery is relatively fast.
Thank you for the reliable delivery. The pan matches the description.
I am truly positively surprised and can sincerely recommend this pan. Only frying pancakes doesn't turn out well for me on this pan; I'm not sure if it's because of the rough surface or maybe the pan wasn't heated properly. Either way, I recommend it and don't regret the purchase.
Good value for money. I hope it lasts a long time. Wipe with Trio. Boil with vinegar water. I heated it with cooking oil and used it 5 times.
Great purchase! Food doesn't stick and it's easy to clean!
Very good
It's not the pinnacle of non-stick, but the quality is much higher than many pans, especially those made of aluminum.
The frying pan is good; when frying eggs, they don't stick. The main thing is to use it correctly, not to overheat it before the first use. Wash it, heat it up, pour a little oil, and heat it up again but not too much; don't let the oil burn, then just wipe it with a paper towel and let it cool down. It works with induction.
Love this pan . Cleans easy, looks great, cooks food well
Thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you.
It arrived very quickly and in perfect condition. It has quite a depth and looks of good quality.
pan looks good and works perfectly so far, easy to clean
Seems like a really goos pan. Heats up fast and even
The pan is very good. Easy to clean because the residue doesn't stick. It's a good purchase.
Easy cleaning and good baking result
Excellent quality and fast cleaning.
Very satisfied.
The frying pan's performance has weakened, so I chose this product after comparing it beforehand. It's heavy, but stable and sturdy, so even if it hits the ground upside down, it won't shake. The size is about 29cm, so using it for a long time won't be a problem. It feels like a bargain at this low price.
The pan is made of stainless steel, large and 30 cm, good price
Everything perfect
Excellent quality, good grip, stainless steel with non-stick coating, heats up very quickly.
Good quality, I recommend it.
A very beautiful frying pan! Haven't tried cooking with it yet but it looks simply great! I will definitely buy another one in a different size.
I am very satisfied with the product that arrived quickly, very satisfied everything is okay.