Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All the products are good, but they are being sold for 29,800 won on Coupang in Korea.
Excellent product, food doesn't stick to it, you only need a little oil, it's super easy to clean, and since it has a detachable handle, it doesn't take up much space on the stove. I'm about to get a bigger one.
Excellent product, food doesn't stick to it, you need to use very little oil, it's super easy to clean, and because it has a detachable handle, it doesn't take up much space on the stove. I'm about to get a bigger one.
It's neat and I'm satisfied with it.
Good presentation and good value for money, I recommend it.
The set is good. Nothing sticks to it. I was especially pleased with the detachable handle.
The set is good. Nothing sticks. Especially pleased with the detachable handle.
Although it has not been used yet, the appearance is neat and looks the same as in the photos. It would be better if more attention was paid to packaging.
excellent quality, good material and with their seals that prove its originality.
I really like it. There are many similar products, but this one has fast delivery and the product's composition and price are also very reasonable.
It was well packaged and delivered. I will unbox it and use it well. It has a detachable handle so you can cook and place it directly on the table to eat.
I like it^^ I've purchased several times but the packaging is neat.
The product arrived on time as expected, very satisfied.
Excellent product for the limited space in my campervan. Functional handle design. Looks good quality too. Note that the lid only fits the smaller pot.
I really like the handle design. Pressing it to the side was too difficult for me. Used with similar fan handles.
I like the color. I haven't tried it on yet, but it should be okay.
The price-to-value ratio is good, so I bought it. The stitching looks nice too. The coating seems weak, so I'm giving it 4 stars. It's a must-have set.
looks very good.
Excellent
Very cute, you have to try them to see their quality.
The items are well packed,the coatings looks very solid,the handle operates easily, it's just what i need
Good, good,
The 5 types of handles in the photo have good internal structure, the handles are good, and the plastic packaging and internal packaging are both good. I bought it as a gift, and it's good. I will buy the same. Additional order.