Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good steel frying pan, nothing sticks to it. I have already bought several for myself and my daughters; they are very sturdy and good. I recommend them.
The frying pan arrived in perfect condition. The pan is of very good craftsmanship and the material is of high quality. I am very satisfied with this purchase; the price is excellent, you couldn't ask for more. I really liked its shape and how sturdy the handle is. All that remains is to express my satisfaction and I appreciate the speed of delivery.
Excellent material, you can feel the weight and it's a good thickness! Don't hesitate, buy it!
I really liked it!! I would buy it again, it has good quality and, above all, it's at a good price. The shipping was fast to Mexico.
Excellent frying pan Comfortable size
The package was delivered right to the door, I highly, highly recommend it!!!! A fantastic frying pan! I regret not buying it sooner. I will definitely buy another size.
Wonderful, I had never used one before, I just started using it, if you use it with a touch of oil the meat doesn't stick at all, plus it's quite heavy and retains heat well.
Excellent product. High-quality frying pan. Heavy-duty. Arrived very quickly. Well-packaged. I recommend ordering. I will buy another one in size 22 cm.
Excellent product of very good quality, totally worth its price, highly recommended, feels great to the touch, looks durable and sturdy, I highly recommend it, it takes a little while to arrive, I suppose it's due to the size and weight of the package, but it still arrived before the estimated time! ⭐⭐⭐⭐⭐✅
If you’re here to see if this thing is legit, look no more. Tested it with acid, cooked on it a couple of times by now and it’s top tier! No part went dark and nothing fell off. For the price it’s unbeatable and overall worth it!
Appearance: nice quality, looks solid. Bottom without added steel plate like other pans. One-piece casting like old-fashioned pans Great! Thank you to the supplier. J.B.
Order placed for two pans, one arrived after 10 days and the other disappeared into thin air when I was about to ask for a refund, it arrived miraculously. The packaging was completely damaged but the pan was intact. I am really satisfied with the item. It works perfectly. Besides being beautiful to look at, if food sticks, just a moment in water is enough to clean it perfectly. Truly an excellent product. I had been looking for it for a long time and I am really satisfied.
Excellent product for the price, it exceeded my expectations. I am already learning to cook with the steel pan, and food no longer sticks. It's what I expected. Great.
Very good, the food heats up quickly and doesn't stick, buy the 26 cm one.
It looks of very good quality. Specify on the bottom the type of stainless steel 304 18/8. It just needs to be cleaned so that nothing sticks to it. Good delivery time.
The pan is fine-the thickness of the steel sheet is 2.3mm, the handle is aluminum or its alloy. First, I applied the manufacturer's instructions but they didn't work. Therefore, I seasoned the pan according to a recipe from another manufacturer: I poured in rapeseed oil, about 1 mm, and heated it over medium heat on a gas stove. When the oil started to smoke, I slightly reduced the gas flame. I heated everything until the pan turned brown. I am satisfied with the purchase. P.S. before heating, it may be necessary to remove technological chemistry i.e. glue. One of the comments mentions this.
Excellent product of high quality, delivery fast and free! I am really impressed with the quality. of this product! ll looks really great and perfectly meets my expectations. La The delivery was very fast and free, which is really appreciated, I highly recommend this product to all those who are looking for a high quality at a reasonable price. Thank you for your excellent service! Very satisfied with my purchase! 👍 💯 💖
Excellent pan of very high quality Not burnt and easy to clean Very high-quality material The food comes out excellent.
Excellent product of very good quality, totally worth its price, highly recommended, feels great to the touch, the quality is very good and the design too, without a doubt I would buy it again, approved by chayanne!
Just what I expected, the non-stick stainless steel frying pan, I highly recommend it.
Heavy, high-quality. For blanching vegetables, this is what you need. On-time delivery rusnia is rotten
I received the order with the explanation in a short period, and it is completely made of stainless steel and deserves a high rating of 5 stars.
Very good material, the box arrived crushed as always but the pan arrived clean.
Among the items purchased from Ali, I am most satisfied. It's really heavy and the quality is excellent. Please make sure to remove any polishing agent.
Excellent pot and aesthetically beautiful in steel, nice wide and deep, cleans well by letting it soak for a bit. I recommend it for its quality and price.