Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent pot and aesthetically beautiful in steel, nice wide and deep, cleans well by letting it soak for a bit. I recommend it for its quality and price.
Good quality pan. I would recommend.
The frying pan is simply superb. Haven't used it yet. Bought for my mom. she loves stainless steel. I'm more into fireworks. Good product, fully matches the description, the seller shipped the product quickly, the delivery time was approximately two weeks.
I still have to try it, but from this point it shows good quality, excellent weight for handling fried foods or turning them.
The product was delivered without any issues. The product was delivered accurately. There is no problem with the product. The stainless steel itself is thick and has a sense of weight. The finish of the product is also neat. I highly recommend this product. The seller is trustworthy. I will repurchase again.
Very good frying pan high-quality stainless steel for the head chef.
Good product, it's excellent, it's 18/8, for the price it's good, it performs well, I will buy again.
It's better if it's heavy. Although it's initially cumbersome to apply oil and use it, it seems better than having the coating peel off frequently.
Im impressed of quality 😎 Of this pan, thank you for your product i will buy again. My brother and friend from work will buy this pan too hehe. Blessings from israel to chinese people 🙏 🙏 🙏
far exceeded my expectations..... excellent quality
It sticks without pressing, very satisfied.
Received three days before the scheduled date. Conforms to the description. Excellent quality. Very satisfied. Thank you.
Perfectly compliant, thank you very much for the quality of the product, looking forward to trying it. Thanks again.
the machine is good, if used according to the instructions - it doesn't stick, you need to add enough oil. looks great
It looks of good quality. The pan heats evenly and so far everything is fine. 100
Very well, what you say is, the food doesn't stick if you follow the instructions, I like it. Not like those shitty socks that claim to be cotton and it's a lie. This is cool.
Hello, everything is excellent, it arrived quickly. Greetings and thank you.
The pan is a good size, I ordered the 24 cm one and it comes with the stainless steel mark.
It's so great~ The coating pan needs to be replaced periodically because it peels off, but stainless steel pans last a lifetime, so it's really nice. Study online before using it.
The product is good, I will purchase again next time. The product is good, I will purchase again next time. The product is good, I will purchase again next time. The product is good, I will purchase again next time.
I bought it because I liked the reviews, and I'm happy with how sturdy it is. I purchased it to use on induction. First, I purchased the appropriate size of 22cm, and if I like it after using it, I plan to buy an additional larger size.
Excelnt product
Received the shipment in 9 days, perfect, the item exceeds expectations, I highly recommend the seller.
The product is of very good quality, the delivery date was very fast, I received it in good condition thanks to the seller for good service.
Delivery was fast and it's my first time using a stainless steel pan. There's almost no abrasive material coming out and the quality is good~~ I tried frying eggs and it didn't stick, which is nice~~^^