Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesnβt include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product youβve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The pedal is great. it's made of plastic but it's sturdy. realy, realy good quality. and the sound is fenomenal. the wah wah is excellent. great cost-benefit ratio. i recommend it.
A cool toy for the money. The casing is plastic, but it feels high-quality.
I liked the pedal. π I recommend it 100%. π arrived well packaged
It works very well. The delivery was also fast! Highly recommended.
I've tried it and it worked; for the price, it's a good purchase.
Very good, the pedal is already on my pedalboard.
Small in size, it offers wah and volume control. For the price paid, it's remarkable and I recommend it.
very happy works perfectly very good quality
Perfect, better than I imagined, plus super fast delivery.
I'm amazed by the quality of the product compared to its price, super mega satisfied π
Good pedal. Good tone. Size a bit uncomfortable for my foot.
I really liked the pedal! It added a touch to the play.
Though small, itβs comfortable to operate. Great effect. It arrived on the scheduled day.
I already use that pedal, this one was for a friend who was very satisfied with it, it arrived very quickly πππ
It works quite well, it doesn't affect the tone ππΌ wabalaba dub.
Great pedal, delivers what it promises.
Good sound, acceptable size, nothing more than it's complicated not to change the effect by accident.
Thank you to the seller, delivery was fast and ahead of schedule, the pedal arrived well-packaged and everything is fine. Guys, WAY is simply an excellent console, combined with a volume pedal two-in-one. I wish the seller success and all the best.
Amazing product. Arrived under before the expected delivery date. This is the 3rd one i'm buying.
Amazing product. arrived under before the expected delivery date. this is the 3rd one i'm buying.
Amazing pedal, highly recommend.
The quality is very good beyond expectations. sonicake vol wah on YouTube Sound search recommendation
good for the WAH wah. For the volume, we would have liked a bit more scalability... Otherwise, perfect! and arrived quickly!
Excellent build quality. The electronics is quite noisy. Particularly when uses as a wah. I might try to fix the noise issue, or silply rip out the electronics and do my own.
Very good pedal, does what it promises, I loved it.