Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery was fast and the product works well. I am satisfied.
Excellent product, fast delivery and excellent quality for the price, 100% recommended. Responsible seller, now it's time to deduct the taxes from the investment xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I haven't used it yet, but if it's good after using it, I'll only post the positive aspects.
Great product
Arrived in perfect condition, tested, and working perfectly so far. Let's see if it lasts.
The time flies by so quickly. The ring has found its light.
Works well and was well packaged; delivery took only 3 days.
Very practical, I am very happy with the purchase, it works well.
It seems like it's a real ultrasound, which is good.
The product works well and I like it. Set the time by clicking the watt button and start with the power button. However, you need to be careful when cleaning coated glasses. Add 1-2 drops of detergent to the water and wash gently (30w) for a short time (within 1 minute). I put 50w on for 3 to 5 minutes and the coating came off. Got scolded by my wife...
It works well. The vibration isn't as strong as I thought, so it doesn't seem to remove stubborn dirt easily... but it should be fine for cleaning glasses.
Delivery is fast and excellent!!!!!!^^
Excellent machine. Very effective and well made
It works very well!
This product is really good. It's nice that you can select the output wattage and set the operating time in an intuitive way. If you put the glasses you were using with ultrasound in and turn them around Smoke is coming out of the glasses like a plume.
The cleaning function is good. So I ordered another one that can be used for both 30W and 50W as a gift.
Surprisingly, it actually works although it takes time. Cleaned all the silver jewellery i had in it, from thin chains to spoons - it did a good job. Can recommend.
It arrived quickly and is very good. I took the family's jewelry and placed it in dish soap solution since I didn't have the appropriate liquid, for 20 minutes at 50 watts, and the result was phenomenal; all the dirt settled in the water. I highly recommend
The shipment arrived on time and everything is in order, everything is working fine so far, satisfaction with the small items, ideal price/performance ratio 👍
Very satisfied
Works well
So far, I am very satisfied. It properly removes dirt and works flawlessly.
Just as described, they fit perfectly for cleaning.
Good quality, only it comes with an EU connector, I need a US one.
Mega processing and very easy to use.